Onboarding project Lead

This leading tech focussed business on the outskirts of Leeds are looking to recruit an Onboarding Project Lead, this fully office-based role, is a great opportunity to work closely with long standing customers to engage and build relationships. The successful candidate will enjoy a varied and challenging role that will encompass;

Acting as the main point of contact for all customer onboarding
Manage and verify customer orders
Arrange and confirm installation details
Work closely with internal teams such as sales, technical support and IT to ensure smooth customer onboarding
Manage regular customer reviews
Manage the customer's journey for onboarding
Manage any queries along the process
Maintain all accurate records and administration

This is an exciting opportunity for an onboarding project lead or someone from a customer experience background to join this fast paced and dynamic organisation. The successful candidate will have;

Minimum of 2-3 years onboarding, project coordination, or client-facing experience
Excellent written and verbal communication skills, with a confident and approachable manner.
Strong attention to detail and organisational skills.
Ability to manage multiple projects concurrently.
Comfortable liaising with technical teams at both operational and senior levels.
Familiar with using CRM tools to track and manage customer onboarding journeys.
Experience engaging with site-based IT teams is advantageous

If you feel the above role matches your skills and experiences, please submit your CV for review. If you do not hear from us within 7 days your application has been unsuccessful