Customer Service Advisor

Manpower is proud to be recruiting on behalf of our prestigious client based in Leeds, who are one of the UK's largest and most respected independent accident repair groups in the region.

The package:

Full time Perm position
Monday to Friday (This is a fully office-based role)

Location:

LS9 Leeds

Hours:

8:00am- 5:00pm (40 hours a week)
Salary on offer: £26,200 per annum
Bonus opportunities
25 days holidays plus bank holidays
Excellent benefit package
Ongoing training and career development opportunities
About the Role
This is a customer-focused position where you will play a key role in delivering a smooth, professional and positive repair experience for customers.
Your responsibilities will include:

Being the main point of contact for customers throughout their repair journey
Providing regular updates on repair progress
Booking vehicles in for repair
Arranging vehicle collections and deliveries
Working closely with site colleagues to ensure high standards of service are maintained
Take any excess payments
Meeting and greeting customers with a friendly approach
Update customers on the progress of their vehicles

Please note:

Full training is provided on this job!

What We're Looking For
We are seeking candidates who:

Have excellent customer service and communication skills
Are organised, adaptable and proactive
Enjoy working as part of a team
Have a positive, "can-do" attitude
Are flexible, reliable and happy to get stuck in
Enjoy building rapport with customers and colleagues
Experience in customer service, call centre, or automotive environments would be beneficial but is not essential.
If you are passionate about customer service and would like to join a growing, supportive and well-established business, we would love to hear from you.

Apply today or contact Arsalan Mohammed, send across your CV to: alternatively call (phone number removed) Mobile: (phone number removed)