Warranty Advisor England, United Kingdom

Leeds, England, United Kingdom;
Sheffield, England, United Kingdom

About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

• Location: Yorkshire (covering Leeds and Sheffield, plus our other Ford dealers in the North)
• Salary: £26,667 to £32,000 depending on experience
• Hours: 42 hours per week, Monday to Friday 08:00–18:00

We are on the hunt for a Warranty Advisor with experience in automotive warranty claims and processes to join the fantastic team at our Leeds Ford dealership. You will be based within our Aftersales Department and will be part of an enthusiastic and friendly team who will be there to support and guide you through your new role.

The Manager will impart their knowledge and experience allowing you to develop your skills and establish a long career within the Automotive industry. Don’t forget you will also have a supportive team around you to help you along the way!

Our Warranty Administrators and Advisors are fundamental within our Warranty department. Day‑to‑day they are primarily responsible for processing warranty claims as well as liaising with customers both face‑to‑face, over the phone and via email. We are looking for an individual with a customer service background “serviced” to perfection!

If you’re passionate about customer service and thrive on representing an innovative brand, this role is made for you. You’ll be part of a close‑knit team, with full support from management to help you grow. This is a truly amazing role that will give the right person the chance to develop their career with a market leader!

• Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
• Maintaining accurate customer records, and updating the systems when any bookings have been made
• Examining completed warranty repair orders and preparing claim forms & supporting material
• Ensuring maximum return from the manufacturer - for all warranty work including the issue of credit notes and associated paperwork
• Reviewing warranty reporting systems with the line manager to identify improvements where possible and administering warranty policy in the best interests of the Dealership, manufacturer, and customer
• Keeping accurate records of warranty submissions, credits, rejections, and customer contributions toward goodwill claims
• Ad‑hoc administration tasks as given from the Aftersales Manager
• Exceptional communication skills, with a customer‑first approach
• Strong team‑working abilities, alongside effective organisation and time‑management
• Warranty administrator experience gained from a leading automotive dealer is desirable. Technical knowledge would be an advantage also.
• You’ll be energetic, have a warm personality and a real passion for delivering a first‑class customer experience

• Competitive salary of up to £32,000 basic (depending on experience)
• Comprehensive training and development opportunities, with room to grow within Lookers
• A welcoming, inclusive, and supportive workplace culture focused on excellence and employee well‑being.

• Competitive salaries with structured pay scales and progression as you grow within the business
• Generous annual leave that increases with your length of service
• Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
• Access to Techscheme for discounted technology purchases with flexible payments
• Eyecare vouchers to help cover vision care needs
• Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
• Dental insurance for everyday dental care and unexpected treatments
• Critical illness cover for peace of mind during…