Concierge

Position: Concierge (Permanent)
Elevate your career with a prestigious role as a Concierge for Dallas Wylde’s esteemed 5-star client in Leeds. This is your chance to be part of an elite team, where your dedication and professionalism will be highly valued and rewarded.

Imagine working in a luxurious environment, overseeing two exclusive residential apartment buildings. Your primary base will be the reception desk, the heart of the operation, where you will be the first point of contact for residents and visitors alike.

This role offers the unique satisfaction of knowing that your exceptional service will enhance the living experience of residents, making their day-to-day life smoother and more enjoyable.

The responsibilities are diverse and engaging. You will assist residents with their queries, manage post, and direct visitors and maintenance teams.

Your role is crucial in maintaining the seamless operation of the buildings, ensuring that every detail is attended to with the utmost care and precision.

Key Responsibilities:

Resident & Front-of-House Services

* Act as the first point of contact for residents, visitors, and contractors.

* Provide a professional, friendly, and helpful service at all times.

* Manage deliveries, parcels, and resident enquiries.

* Support residents with general queries and direct them to the appropriate team where required.

* Promote a positive living environment and support residents’ quiet enjoyment.

Security & Building Access

* Monitor building access and challenge unauthorised entry where appropriate.

* Conduct regular patrols of communal areas, car parks, and external grounds.

* Monitor CCTV and report any suspicious activity, incidents, or antisocial behaviour.

* Maintain incident logs and escalate concerns to the Property Manager.

* Assist emergency services when required.

Cleaning & Building Presentation

* Carry out daily checks of communal areas to ensure cleanliness and safety.

* Undertake light cleaning tasks and litter picking where required.

* Monitor bin rooms, ensure correct waste segregation, and report fly-tipping.

* Coordinate with cleaning and waste contractors as instructed by the Property Manager.

The ideal candidate will possess a high level of customer service experience, demonstrating an unwavering commitment to excellence. Your ability to communicate effectively, coupled with a warm and approachable demeanour, will set you apart. Attention to detail, organisational skills, and the capacity to handle multiple tasks efficiently are essential attributes for this role.

In return, you will be part of a supportive and dynamic team, working in a sophisticated and elegant setting. This role not only promises personal fulfilment but also offers the chance to build lasting relationships with residents and colleagues.

If you are passionate about delivering unparalleled service and thrive in a high-end environment, this role is your gateway to a fulfilling and prestigious career. Seize this chance to showcase your skills and make a significant impact in a role that values your dedication and expertise