Senior Content Designer

About The Role

Hippo is recruiting for senior consultants in content design.

As a senior consultant, you’ll come to Hippo as an expert in content design and working in multidisciplinary teams.

You’ll also be a leader of people and teams and advocate for user‑centred design approaches with our diverse range of clients.

Hippo will provide exciting opportunities to share your expertise with, and influence, clients and team members, and to develop as a leader.

• Already be an expert in content design
• Help clients explore and solve problems with user‑centred design
• Champion inclusive approaches and styles within content design
• Establish and manage relationships with clients and stakeholders
• Be comfortable working in rapid sprint cycles
• Run workshops with your team and stakeholders
• Participate in Hippo communities of practice, including attending content crits and writing blog posts
• Support Hippo in recruitment, events, blog‑writing and winning new business
• Promote Hippo values
• Be a strong communicator
• Have a positive “can do” attitude

• Design end‑to‑end service and static web content, meeting user needs
• Write accurately using and contributing to style guides
• Proactively design accessible, inclusive content and articulate how content decisions relate to WCAG
• Use insights from user research and metrics to shape end‑to‑end service content strategy
• Make complicated information easy to understand
• Work and pair‑write with subject matter experts
• Create and iterate prototypes
• Use design software such as Miro, Figma, Sketch or the  prototyping kit
• Work with and contribute to design patterns and content patterns
• Actively contribute to a community of practice
• Proactively share your work and encourage colleagues to do the same – through a peer review or sub‑editing process, group content crits, community meet‑ups or show and tells
• Understand the user research process – how to contribute to discussion guides, research reports, and take notes in research sessions
• Use and configure a content management system
• Understand SEO and how it relates to content design

• Develop and implement new content strategies for a business area or organisation
• Understand information architecture techniques and principles
• Use content audits to implement a content maintenance plan
• Produce technical content where appropriate

You'll need:

• Experience of Agile ways of working through the project lifecycle (Discovery, Alpha, Beta, Live)
• Experience of working with user researchers, UX or interaction designers and other members of a multidisciplinary team (for example, product owner, delivery manager, developers, business analysts)

• Identify the best Agile processes for projects and measuring the success of outcomes

You'll need to:

• Manage tricky conversations when people don't understand the value of Agile user‑centred design
• Be experienced and confident at explaining design decisions to people
• Have the ability to line‑manage, coach or mentor people

• Write and contribute to bids and business documents
• Pitch new ideas and proposals to colleagues and clients

You'll need:

• Extensive demonstrable experience as a content designer in the public sector
• An excellent working knowledge of the Government Digital Service (GDS) Digital Standard and Central Digital and Data Office (CDDO) assessments

• Experience of working as a content designer for private sector companies

As well as a competitive salary which we’re transparent about from the outset, you can also expect a range of benefits:

• Contributory pension scheme (Hippo 6% with employee contributions of 2%)
• 25 days holiday plus UK public holidays
• Perkbox access for a wide range of discounts
• Critical illness cover
• Life assurance and death in service cover
• Volunteer days
• Cycle‑to‑work scheme for the avid cyclists
• Salary sacrifice electric vehicles scheme
• Season ticket loans
• Financial and general wellbeing sessions
• Flexible benefits scheme with options of:
  • Private health cover
  • Private dental cover
  • Additional company…