EBilling Onboarding Coordinator

The Maples Group is a standard bearer in financial and legal services, trusted by many of the world’s largest hedge fund managers, private equity firms and international corporations.

Our distinction flows from our carefully curated team: 2, 5 00+ professionals characterised by tenacity, e thics and exacting excellence. Operating in key financial centres across the Americas, Asia, Europe and the Middle East, our international presence offers a unique springboard for career development and cross-cultural immersion. Our side-by-side financial and legal services are similarly ripe for interdisciplinary learning and growth.

The Maples Group looks to add a London based Ebilling Onboarding Coordinator to our team and invites eager and qualified candidates to apply.

We are committed to diversity, inclusion and equality of opportunity as we attract, retain and develop world-class talent.

We seek a self-motivated, high driven candidate who can work independently as well as within a team. The successful candidate will be responsible for providing high level onboarding of our clients to their invoicing platform as well as communicating the progress to various stakeholders around the Maples network. This role plays a pivotal part for ensuring our clients have a seamless journey from first initial setup email through to successful completion to receive their invoices to their preferred portal.

The eBilling Onboarding Coordinator reports to the eBilling Supervisor and will be the main point of contact for managing the setup of new clients as well as the transfer of existing clients from one platform to another. Their primary responsibilities include:

• Onboarding of new clients to their specified eBilling platform and liaising with various stakeholders around the Maples network to ensure client setup is as seamless as possible, including existing clients who wish to move from their current platform to another
• Ensure our subscription charge invoices we receive from the various vendors are paid on time
• These charges can be received monthly/quarterly or annually depending on the vendor
• Maintenance of status updates from the various eBilling platforms and providing assistance with the updating of the reconciliation reports in a timely manner
• Provide a high level of professional customer service to internal and external customers appropriate to a highly regarded law firm
• The ability to challenge key stakeholders both internal and external and build and maintain relationships
• Provide additional support as required
• Provide a high standard of professional customer service to both internal staff and external clients with a high level of both written and verbal communication
• Complete all Statuary training within the time frames set
• Ensure compliance in line with the Firm's procedures and, where applicable, local country legal requirements including the appropriate anti money laundering legislation
• Adhere to the core values of the Maples Group

In addition to indisputably high ethical standards and autonomy, the ideal candidate possesses the following:

• Previous onboarding experience preferred, but not required as on-site training will be provided
• Excellent communication skills and are able to express yourself clearly and concisely in a friendly and professional manner, both verbally and via email
• Strong organisational skills, with the ability to manage and prioritise multiple tasks efficiently in a busy environment
• Ability to meet deadline and targets
• Knowledge and experience working with Microsoft packages
• Great numerical and analytical skills
• Attention to detail with a high level of accuracy
• Ability to identify and recommend better ways of working
• Good communication skills, both written and verbal
• Good Interpersonal skills
• Ability to organise and priortise under a backlog situation

• Hybrid Working
• Comprehensive health coverage (medical, dental and optical)
• Competitive vacation packages
• Educational assistance and professional development programmes
• Savings or pension plan
• Life insurance
• Travel insurance
• Global mental wellness programme
• Sports clubs and social events

Over five decades, the Maples Group has grown from modest beginnings into one of the world's preeminent professional services firms, offering specialised fiduciary, fund administration, regulatory and compliance, entity formation and management and legal services on the laws of the British Virgin Islands, the Cayman Islands, Ireland, Jersey and Luxembourg.

Maples’ standard policy to undertake various background screening checks, including criminal records checks, on all applicants to whom a conditional job offer is made. Maples will only ask applicants to disclose a past criminal conviction when a conditional job offer is made. If you have a criminal record it does not mean that your job offer will be automatically withdrawn. Maples will make all job offer decisions on a case by case basis and will take a number of factors into…