Service Delivery Analyst

• Ligentia
• Leeds/Romford, United Kingdom
• Service Delivery

Do you love diving into complex data to make sense of the bigger picture?

At Ligentia, we process high volumes of complex data across major global accounts. Sitting right between operations and finance, you’ll dig into the data, spot opportunities to capture unbilled value, recover revenue, and help streamline our processes for the future.

You’ll work alongside AI tools like Claude to surface data anomalies fast. Don’t worry if you haven’t used AI tools for data analysis before – it’s quick to pick up. What matters most is a sharp investigative mindset and a knack for problem-solving.

Your Role:

• Identify Value Opportunities:
  Analyse Cargo Wise job costing, charge codes, and margins to catch under-billing, cost/sell mismatches, and unbilled charges.
• Run Smart Exception Reporting:
  Build and automate reports to identify missing sells, unbilled costs, and rate card variations using Excel and AI.
• Review & Recover Value:
  Compare jobs against rate cards, quantify unbilled revenue, issue corrective billing, and handle supplier cost reconciliations.
• Optimise Internal Processes:
  Work directly with Customer Service, CX, Procurement, and Finance to align operational data and refine end-to-end workflows.
• Support Core Finance:
  Assist with month-end activities for clients, AP/AR queries, bulk invoicing, and reporting recovered margins to senior leadership.

What You’ll Need:

Essential

• Hands‑on experience with Cargo Wise financial statuses/job costing, plus a background in freight forwarding or supply chain (operations or finance).
• Solid understanding of gross profit (GP), accruals, WIP, and revenue recognition.
• Advanced Excel skills and the curiosity to trace an anomaly back to its root cause.
• Comfort with (or genuine eagerness to learn) AI tools for data analysis and reporting.

Desirable

• Experience with Power BI or similar dashboard tools.

Why Ligentia? Why now?

Accelerated growth in one of the most dynamic industries you can imagine. Brilliant customers including some of the world’s leading retailers and best‑known brands. A tech vision and roadmap that will turn heads for all the right reasons. And colleagues with high commitment and unrivalled knowledge, combined with low ego. A flexible work environment that is collaborative, stimulating and shares genuine feelgood for the work we do together.

However you look at it, Ligentia is a great place to be right now.

• English