Residential Development Partner

Responsibilities

Own and grow Five9's partner ecosystem across EMEA-CRM alliances (Salesforce, Service Now, Zendesk, Microsoft), ISV/Select (including WEM partners Verint, Calabrio, Cresta, Level AI), and GSIs (e.g., Deloitte, Accenture, Slalom, Perficient, Persistent, Cognizant, Kyndryl, IBM and others). Execute a growth strategy in alignment with both the Strategic Partner Alliances team and our EMEA sales leadership. Partner closely with HPPAI to stand up AI practices.

• Regional GTM ownership:
  Build and execute EMEA partner business plans by segment (CRM / ISV-Select / WEM / GSI) with targets for pipeline, ACV, and new logos
• Power-of-3 plays:
  Orchestrate tri‑party motions (Five9 + hyperscaler + GSI) including aligned SPIFFs, joint account planning, and co‑marketing
• Practice development (HPPAI):
  Launch and scale partner AI practices across EMEA with enablement GTM reporting; ensure TQL/SAO capture and attribution
• Certification & delivery quality (CIP):
  Drive Certified Install Partner ramp (VCC, Digital, IVA, Agent Assist) to improve first‑time‑right delivery and Day‑2 readiness
• CRM alliance execution:
  Navigate deal registration and royalties, relationship mapping, and coo petition dynamics; secure preference for Five9 on strategic pursuits
• ISV/Select portfolio vitality:
  Coordinate with global ISV team on contracting, solution validation/sandboxes, and quarterly add/drop decisions to keep the Select portfolio fresh
• Executive sponsorship:
  Identify and cultivate empowered partner exec sponsors; maintain relationship maps (Exec, Field, Solution) and run quarterly JBP/QBRs
• Forecasting & governance:
  Maintain accurate partner‑influenced/sourced forecasts; publish quarterly KPIs and insights; contribute to program improvements and global playbooks
• Work closely with Sales, Rev Ops, Legal, Product, Marketing, and Customer Success to remove friction and keep timelines on track

• Partner‑influenced ACV closed and partner‑sourced pipeline (quarterly)
• CIP partners in EMEA
• Attach‑rate of WEM/Select on new logos; renewal/expansion ACV for WEM
• Number of Power‑of‑3 wins; number of CIP certifications live in region
• AI practice output: TQLs, SAOs, and AI‑influenced ACV
• Regional new‑logo growth and revenue mix outside the US

• 10+ years in alliances/channel/partner sales within enterprise SaaS; 5+ years covering EMEA markets
• Proven success co‑selling and co‑delivering with GSIs and ISVs; hands‑on with deal desks and late‑stage execution
• Working knowledge of CCaaS/CX, WEM (WFM/AQM), and AI‑assisted contact center solutions
• Comfort with CRM ecosystems (Salesforce, Service Now, Microsoft, Zendesk), including deal registration and royalty mechanics
• Program‑building experience: certifications/enablement, Q /JBP rigor, pipeline governance
• Strong commercial acumen (margins, discounts, resell mechanics) and stakeholder management across Sales, Product, Rev Ops, and Legal
• Fluent English; additional European language (DE/FR/ES/IT or others) highly preferred
• Based in EU/UK with right to work; willing to travel 30‑40%

• Experience launching partner AI practices (enablement GTM reporting) and tracking TQL/SAO
• Work with hyperscaler marketplaces and multi‑party incentive designs
• Familiarity with GDPR and public‑sector procurement frameworks in key EMEA markets

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. Five9 is an equal opportunity employer.