Customer Success Manager; SMB; Position England

Position: Customer Success Manager (SMB) (Position located England)

Customer Success Manager (SMB) (Position located in Leeds, England)

Apply for the Customer Success Manager (SMB) role at Know Be
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About Know Be4

KnowBe4 is a cybersecurity company that puts security first. Our AI‑driven Human Risk Management platform empowers over 70,000 organizations worldwide to strengthen their security culture and transform their workforce from a vulnerability into a security asset. Recognized as a leader by G2 and Trust Radius, we provide security awareness training and are redefining what it means to be a trusted security partner.

Our team values radical transparency, extreme ownership, and continuous professional development. Whether working remotely or in‑person, we strive to make each day fun and engaging with team lunches, trivia competitions, and local outings.

Learn more about our team and office culture in Leeds, England (UK)

Careers Page:

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Responsibilities

• Forge relationships with new customers, including management and executive stakeholders, and understand their objectives.
• Develop a consultative strategy and plan to achieve customer objectives.
• Leverage KnowBe4 assessments and coordinate onboarding processes, including account configuration, product training, and initial campaigns.
• Coordinate with technical support for complex questions.
• Monitor customer usage, adoption, and health metrics.
• Engage customers per the prescribed model to support adoption and drive additional value.
• Conduct periodic business and strategic engagement reviews to confirm satisfaction, resolve issues, and align on value and product updates.
• Drive cross‑functional initiatives to improve the customer experience and loyalty.
• Use tools, processes, and best practices to maximize customer value.
• Assist the Pricing Specialist with renewals, add‑ons, and upgrades.
• Meet and exceed bookings targets and quotas.
• Maintain impeccable account administration in the CRM.

Minimum Qualifications

• Associate’s degree or equivalent work experience (preferred).
• Familiarity with IT Security concepts and practices.
• Experience with Salesforce or other CRM.
• Proficiency in Microsoft Excel, Word, Gmail, Google Docs, and web browsers.
• IT experience or exposure is a plus.
• Prior experience as a Customer Success Manager preferred.
• Excellent verbal and written communication skills.
• Superior customer service skills.
• Strong time‑management, organization, collaboration, and negotiation skills.
• Ability to work independently with minimal supervision.
• Proactive work style.

Our Fantastic Benefits

We offer company‑wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses—a modern, high‑tech, and fun work environment. For more details, visit

Equal Employment Opportunity

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable law. If you require reasonable accommodation, visit  No recruitment agencies, please.

Job Details

• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Other
• Industry: Computer and Network Security

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