Deputy Director Technology Services - UKHSA - SCS

Deputy Director Technology Services - UKHSA - SCS1

Birmingham, Leeds, Liverpool, London – Canary Wharf (Core HQs)

The Deputy Director for Technology Services will be responsible for leading the Technology Estate for UKHSA, including the delivery of software and infrastructure platforms and technical operations.

They will be accountable for Workplace Platforms, which encompasses office productivity, end user devices and identity, telecoms, and for the resilience, security and cost-effective provision of these services.

They will also be Responsible for UKHSA’s Infrastructure and Networks, Infrastructure services include on-premises hosting (partnering closely with the Digital Dev Ops division), data centre services, and operating system management. Networking responsibility encompasses LAN, Corporate WAN, Corporate WiFi, and secure access capability.

The role is accountable also for IT Service Management, leading the provision of the common 1st line service desk, 2nd line on site support teams, service delivery design and management, and continual service improvement.

This role has 4 direct reports with a wider team of approximately 100 full time staff, who are all nationally dispersed. The post holder will also be expected to manage and be accountable for the delivery of consultancy services teams, managed services suppliers, etc and has full accountability for budget, capability, and service of the above functions.

We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce.

UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.

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Key responsibilities will include:

The post holder will be expected to think strategically in terms of the Chief Data Officer (CDO) Group, operating model, governance, risk, security, resilience, tooling, partners, cost, performance, and transformation.

Thinking creatively, the post holder will be expected to understand and apply best practice from technology and service operations and more broadly, from outside these disciplines and the healthcare domain.

They will need to exercise sound, pragmatic judgement, operationally (service integration, incident resolution and technical troubleshooting / problem solving), in delivery (both technology and change management aspects), and in managing third-party commercial relationships.

The post holder will a senior member of the Security, Data and Protection Services Directorate and part of the wider Chief Data Officer (CDO) Senior Leadership Team. They will contribute to UKHSA’s overall CDO strategy and offer, leadership of the function and the engagement of key stakeholders within and outside the UKHSA.

They will also be responsible for defining UKHSA’s product / platform offer to meet UKHSA’s business strategy and needs with respect to workplace applications / platforms, IT service management and infrastructure and networks.

They will manage and improve the security, cost-effectiveness, availability and resilience of the service provision of workplace applications / platforms, IT service management, infrastructure (partnering with Digital Dev Ops), networks and transitional service agreements with receiver organisations on behalf of CDO for the consumption of all UKHSA staff and receiver organisations, as appropriate; ensuring quality and value for money, coordinating delivery internally and via third-party suppliers and outsourced service providers.

Building, leading, and developing an inclusive, high-performing Technology Services team, ensuring that UKHSA’s values and culture, together with CDO’s customer-centric, agile ways of working, are embedded.

They…