Operations Data Analyst

Role Details

Role: Operations Data Analyst
Location: Leeds, LS15 8GB
(hybrid schedule, 2‑3 days in office at Thorpe Park, Leeds)
Salary: £35,000 – £45,000 per annum (DOE) + up to 10% discretionary annual bonus and extensive benefits
Contract: Permanent, Full‑time
Working hours: 37.5 hours per week, Monday – Friday, core hours 09:30 – 16:00

We are the nation’s largest online pharmacy, with 25 years of experience and a global presence, serving over 1.6 million NHS prescription patients. As a Great Place to Work certified organisation, we prioritise colleague experience and a positive workplace culture.

• Analyse operational data to derive actionable insights that support business growth and enhance site performance
• Develop and maintain dashboards and automated reports that track key performance indicators (KPIs) and site metrics
• Use advanced analytics techniques to support purchasing and operations teams in achieving key business KPIs
• Identify opportunities to improve operational procedures and develop operational forecasts for changes
• Create dashboards and visualisations to communicate insights clearly to stakeholders
• Provide analytical support for operational decisions and align insights with broader business strategies
• Ensure data integrity, accuracy and consistency through best practices in data governance and management
• Collaborate with data engineering teams to optimise data collection, storage and retrieval processes
• Analyse variances between actuals and forecasts to inform future strategies
• Stay up to date with latest trends in data analytics, eCommerce and the pharmacy industry; recommend new tools and methodologies to enhance capabilities

• Bachelor’s or master’s degree in a related field
• Expertise in Power BI and SQL, and proficiency in data visualisation/reporting tools (Tableau, Looker)
• Hands‑on experience building and maintaining automated dashboards in Power BI, Tableau or Looker
• Strong SQL skills for data extraction, transformation and analysis
• Experience with data modelling and reusable data pipelines for reporting
• Ability to analyse large and complex datasets to identify operational inefficiencies or business opportunities
• Prior involvement in developing forecasting models (e.g., demand forecasting, workload capacity planning)
• Experience measuring and improving KPIs related to service levels, accuracy and turnaround times
• Involvement in root‑cause analysis for operational issues and recommending corrective actions

• Occupational sick pay
• Enhanced maternity and paternity pay
• Contributory pension
• Discounted insurance (Aviva)
• Employee discount site
• Discounted gyms (via Blue Light Card and benefits schemes)
• Employee assistance programme and in‑house mental health support
• Health and wellbeing initiatives
• Social events throughout the year
• Cycle‑to‑work scheme
• Green car scheme (subject to minimum earnings)
• Registration fees paid (GPhC, NMC, CIPD, etc.)
• Long‑service bonus
• Refer‑a‑friend bonus
• Hybrid working flexibility
• Commitment to CPD/training
• 25 days annual leave (increasing with service) and annual leave buy‑and‑sell scheme
• Discounts & exclusive offers at The Springs, Leeds
• 25 % discount on health & beauty purchases
• 25 % discount on Pharmacy2U Private Online Doctor Services

Please apply. If we find you a good match, we will contact you to arrange an interview.

Applicants must prove the right to live in the UK. All successful applicants will be required to undergo a DBS check. Unsolicited agency applications will be treated as a gift.

We celebrate a diverse workforce and welcome applicants from all backgrounds. We are an equal opportunity employer. All employment decisions are made without regard to race, colour, religion, gender, national origin, disability, age, veteran status or any other protected characteristic.