Back End Developer

🚀 Node.js Voice Automation Developer – Contract

📍 Location : UK – Fully Remote

💰 Rate : £480 per day – Outside IR35

⏱ Duration :
Initially 3 months

📅 Start :
Must be available to start first week of January

We’re looking for an experienced Node.js Developer with strong voice automation / IVR experience to join a high-profile digital transformation programme.

The client is migrating critical customer claims and appointment booking journeys from legacy platforms ( Service Bench and Click ) into a modern environment using IFS and Google Dialogflow CX . This work is heavily focused on API rebuilds, voice flows, and seamless customer experience.

• Develop and maintain backend services using Node.js for voice automation and customer journey orchestration
• Build, integrate and optimise RESTful APIs for claims, appointments, and customer history
• Update and enhance IVR flows and logic to align with new IFS behaviours and Dialogflow CX
• Implement strong security and authentication best practices
• Collaborate with technical and business teams to validate, test, and document customer journeys
• Support knowledge transfer and technical upskilling across the team

• Strong hands‑on development experience with Node.js
• Proven experience delivering voice automation / IVR solutions
• Strong background in RESTful API design and integration
• Experience working with cloud APIs
• Solid understanding of security and authentication in cloud‑based applications
• Excellent problem‑solving, debugging and troubleshooting skills
• Ability to work independently and deliver under tight timelines

• Experience with Google Dialogflow CX
• Exposure to IFS or similar enterprise platforms
• Experience migrating from legacy platforms