Senior Infrastructure Engineer UC&C

The Senior Infrastructure Engineer will hold accountability for the design, implementation, security, maintenance, and support of Microsoft Teams Rooms environments and associated collaboration infrastructure. Working independently and as part of a team, they will focus on Platform or Lab level objectives, ensuring solutions meet Lloyds Banking Group standards for governance, compliance, and security. The role may include managing a sub-set of the team's technical products, driving innovation and automation across deployment and lifecycle processes.,

• Develop and maintain Power Shell scripts to automate provisioning, monitoring, and compliance tasks across MTR and endpoint environments.
• Leverage Microsoft Intune, Entra  (Azure AD), and Endpoint Manager to manage device compliance, conditional access, and secure configuration baselines.
• Implement infrastructure security best practices, including Zero Trust principles, secure configuration baselines, and vulnerability remediation in line with banking regulatory standards.
• Work closely with Workplace Technology, Risk, and Network teams to ensure all MTR deployments meet compliance, security and network standards.
• Administer and maintain Microsoft Teams Pro Management Portal for device provisioning, monitoring, and analytics. Utilise Cisco Control Hub for managing Cisco collaboration endpoints and ensuring compliance.
• Operate Poly Lens for device health monitoring, firmware updates, and performance optimisation.
• Stay updated on software updates from hardware/software vendors. Review, test, and co-ordinate the strategic implementation of updates as required to maintain optimal performance and security.
• Maintain detailed technical documentation, including solution designs, configuration guides, and operational runbooks.
• Provide the end-to-end design of Microsoft Teams Rooms solutions, ensuring alignment with workplace technology standards and hybrid collaboration needs.
• Oversee the deployment, configuration, and operational support of MTR systems, including integration with AV hardware (e.g. Crestron, Poly, Cisco) and network infrastructure.
• Operating in a fast-paced environment with the ability to work across different technologies and virtual teams simultaneously.
  Proven experience designing and deploying Microsoft Teams Rooms at scale in enterprise environments.
• Strong proficiency in Microsoft 365 technologies including Intune, Entra , Endpoint Manager, and Defender for Endpoint.
• Advanced Power Shell scripting for automation and configuration management.
• Deep understanding of Windows 10/11, Windows Server, Microsoft Intune, Azure Active Directory and network protocols (TCP/IP, DNS, DHCP, QoS).
• Demonstrated experience in infrastructure security within regulated industries, ideally financial services.
• Familiarity with AV technologies and vendors (e.g. Crestron, Poly, Cisco) is highly desirable., Microsoft Certified:
  Teams Administrator Associate or equivalent.
• Microsoft Certified:
  Azure Administrator Associate or Security Engineer Associate.
• ITIL v4 Foundation or equivalent service management certification.
• Experience with ISO
  27001, Cyber Essentials Plus, or similar security frameworks.
  At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.