Analytics Manager

4 days ago Be among the first 25 applicants

This range is provided by Harnham. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Direct message the job poster from Harnham

An industry‑leading online healthcare provider is seeking a Customer Insight Lead to shape and deliver its customer insight strategy. Reporting to the Head of Customer Insight, you will manage a team of four analysts and drive data‑led decision MAKING across the organisation.

• Own and deliver the customer insight strategy end‑to‑end
• Lead LTV modelling and apply outcomes across the business
• Drive RFM analysis and embed usage across teams
• Develop and implement customer segmentation for acquisition and retention
• Support strategic and financial planning through improved LTV and CPA
• Utilise research data, social listening, and wider insight methodologies
• Run A/B testing and optimise campaign performance
• Collaborate with Data Science to apply predictive models

• Strong, hands‑on SQL capability
• Experience using or applying predictive models
• Experience leading or managing a team is required
• Confident communicator with strong stakeholder influence
• Ability to present insights clearly and drive action

Please note we cannot offer sponsorship.

Seniority level:
Mid‑Senior level

Employment type:

Full‑time

Job function:
Information Technology;
Industries:
Data Infrastructure and Analytics