Lead Client Success Engineer

ABOUT US

Syniti , part of Capgemini, tackles the hardest work in data for the world’s largest organizations. We combine intelligent software with deep data expertise to help the Fortune
2000 tackle complex data challenges and drive measurable business outcomes with business-ready data.

Syniti’s Data First strategy transforms data from an afterthought into a strategic asset—unlocking insights, reducing risk, and fueling growth. With over 5,000 successful projects, we support the full data lifecycle through a unified platform for migration, quality, replication, matching, master data management, analytics, governance, and strategy.

Operating globally across industries, Syniti’s award-winning software, expert consultants give enterprises a unique edge in managing and maximizing their data.

Syniti’s cloud-native platform sets new standards in enterprise data management, combining powerful SaaS solutions with deep domain expertise. Designed for agility and scale, our technology helps customers accelerate digital transformation, drive innovation, and make confident decisions with trusted data. Every product enhancement is built to solve real business challenges—empowering organizations to unlock value from their data faster and more effectively.

The Lead Engineer is responsible for the successful installation, configuration, and technical leadership of Syniti software solutions. This role requires a deep understanding of Syniti's data migration and data quality tools, as well as the ability to guide and mentor a technical team through complex data projects. The Technical Lead will work closely with project managers, business analysts, and client stakeholders to ensure that Syniti solutions are implemented effectively and efficiently.

• Lead the installation and configuration of Syniti software solutions, ensuring alignment with project requirements and technical specifications.
• Collaborate with IT teams to prepare the environment for Syniti solution deployment, including hardware and software prerequisites.

• Provide technical guidance and mentorship to the project team, ensuring best practices in data migration and data quality are followed.
• Develop and maintain technical documentation, including architecture diagrams, configuration guides, and troubleshooting procedures.

• Work closely with project managers to define project scope, timelines, and deliverables.
• Assist in the development of project plans and schedules, ensuring technical tasks are accurately represented.

• Engage with client stakeholders to understand their business requirements and translate them into technical solutions.
• Conduct technical workshops and presentations to demonstrate Syniti solution capabilities and project progress.

• Stay updated with the latest Syniti product releases and enhancements, incorporating new features into project solutions where applicable.
• Identify opportunities for process improvements and implement changes to enhance project delivery and client satisfaction.

• 5+ Years of experience in IT Services Delivery, with strong emphasis on server configuration, support, and troubleshooting.
• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Familiarity with data integration tools and techniques.
• Advanced experience with SQL Server, SAP HANA, and / or Postgres database management.
• Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
• Proven experience in leading technical teams and managing client relationships.
• Strong English communication skills, both written and verbal, with the ability to convey technical concepts to non-technical stakeholders.
• Extensive experience with Syniti software solutions, particularly in installation and configuration.
• Strong understanding of data migration methodologies and data quality principles.
• Certification in Syniti solutions or related technologies.
• This position may require travel to client sites for project implementation and support.
• The role may involve working…