IT Business Systems Support Engineer

The IT Business Systems role is tobe responsible forthe delivery and ownership of support to the organisation’s business applications efficiently and effectively in fulfilling business objectives. This includessupportapplications and software for all customers, such as operations, development, trainingteamsand other business units. The Business Systems Support Engineer is also responsible forassistingin the design, delivery, and improvement of software applications liaising with vendors and 3 rd partiesas necessary.

This role will provide technical support and ensure the smooth operation, maintenance, and enhancement of business applications. Yourexpertisewill help resolve issues,optimize system performance, usage and contribute to the overall IT strategy

As our newIT Business Systems Support Engineer, you will also:

• Own applications end to end, managing their full lifecycle and working with business stakeholders to agree and deliver appropriate support, resilience, and business continuity.
• Monitor and manage reliability against agreed metrics, partnering with IT monitoring teams and stakeholders to ensure sustained performance.
• Provide subject-matter expertise on reliability practices to support organisational goals and the reliability roadmap.
• Contribute to system design, application management, capacity planning, and architecture discussions, ensuring operational requirements (availability, performance, disaster recovery) are met.
• Participate in operational support and on-call rotations for supported systems and products.
• Prioritise and manage enhancements and defect resolution.
• Lead or contribute to problem management, including blameless post-incident reviews and root cause analysis with documented insights and recommendations.
• Collaborate closely with engineering, TMO, and delivery teams to enable high-performing systems management.
• Troubleshoot and ensuring pro-active monitoring ( inc system health checks  housekeeping) is in place
• Ensure applications meet the needs of internal and external customers and support overall business success.
• Accountability for ITIL-aligned service management activities, including incident, change and problem management, as well as service improvements.

We are looking for:

• Knowledge of application & IT management practices and certifications (ITIL, Agile, Dev Ops, SRE, SDLC).
• In-depth, hands-on knowledge of and experience with enterprise and desktop applications
• Technical exposure to Terraform, SharePoint (integration), C#, SQL, Power Shell, Azure Storage, Power Apps, CI/CD and CRM systems.
• Broad knowledge of programming languages and techniques
• Proficiency with cloud platforms
• Proficiency in troubleshooting and debugging applications
• Experience with monitoring & Observability tools

We welcome applicants from all backgrounds, and we encourage you to apply even if you feel you do not match 100% of the technical requirements.

We celebrate diversity, promoteinclusivityand strive to create a work environment which ensures everyone can be heard.

• Discretionary on-target bonus
• 11% pension contribution (3% from you, 8% from us – optional additional matched 3% contributions, e.g. 6% from you, 11% from us)
• 25 days annual leave. Flexible public holidays and option to buy/sell additional leave
• Private Medical Cover
• Car Salary Sacrifice scheme
• 6x salary death in service
• Holistic health and well being support package
• A truly flexible hybrid-working arrangement
• A culture that promotes inclusivity, wellbeing and rewards hard work

Who We Are

Medical Protection Society (MPS) is the world’s leading protection organisation for Doctors,Dentist sand healthcare professionals.

We protect and support the professional interests of almost 300,000 Members around the world.

We are a not-for-profit organisation, meaning our Members’ premiums are kept safe should our Membersrequiresupport for complaints or claims arising from professional practice, or invested into bettering the organisation, ourcolleaguesand our products.

Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also…