Application Support Analyst

At and Jet2holidays we’re working together to deliver an amazing journey, literally! We work together to really drive forward a ‘Customer First’ ethos, creating unforgettable package holidays and flights. We couldn’t do it without our wonderful people.

As our new Application Support Analyst for E-commerce, you’ll have a major impact on helping us achieve our goal. You’ll be supporting our E-commerce applications in a fast-paced, time-critical environment. You’ll ensure that incidents are dealt with swiftly and professionally, respond to support tickets to resolve technical issues and provide guidance on best practices.

As our Application Support Analyst, you’ll have access to a wide range of benefits including:

• Hybrid working (we’re in the office 2 days per week)
• Annual pay reviews
• 26 days holiday (plus Bank Holidays)

• You’ll look after the day-to-day operation of our E-Commerce websites – and Jet2holidays along with all our backend systems.
• You’ll be responsible for handling, prioritising and processing incidents and requests to ensure the continued operation of the E-Commerce platform.
• You’ll manage these requests through to completion, resolving or escalating in a timely manner to ensure that Service Levels are adhered to.

• Have experience in log interrogation and data gathering skills to assist in the swift resolution of incidents.
• Be skilled at performing root cause analysis to debug bespoke code and websites.
• Have the proven ability to take responsibility for high-impacting incidents focused on swift resolution.
• You’ll have strong T-SQL experience previously used for data correction and for creating and updating stored procedures.