IAM IGA Support Engineer

As a Support Engineer in the CSO IAM IGA team, responsibilities include:

• Provide operational support and maintenance for Oracle Identity Manager and SailPoint Identity IQ platforms.
• Address and resolve identity lifecycle issues, access provisioning failures, and integration errors across a diverse range of IAM systems and platforms.
• Monitor system health, performance, and logs to proactively identify and address potential issues, and working towards a root cause solution.
• Collaborate with engineering, security, and application teams to ensure seamless identity governance and compliance.
• Be involved in processes concerning organizational transformations, such as testing, documenting, and coordinating change schedules with other teams.
• Maintain user documentation and knowledge base articles to support operational excellence and information dissemination.
• Ensure alignment with security policies, standards, and regulatory requirements in all IAM activities.

What you'll need

• Proven experience supporting Oracle Identity Manager and/or SailPoint Identity
  
  IQ in an enterprise environment.
• Strong understanding of identity lifecycle management, access certification, and role-based access control.
• Experience with directory services (LDAP, Active Directory) and identity protocols (SAML, OAuth, OpenID Connect).
• Ability to analyse logs, debug issues, and perform root cause analysis.
• Strong communication and documentation skills, with the ability to work collaboratively across teams.
• A proactive approach with a focus on continuous improvement and operational resilience.
• Collaboration and communication skills, with a demeanour geared towards achieving common goals and a passion for secure engineering.

It would be great if you also had…

• Experience with integrating cloud applications (e.g., Azure AD, Workday, Service Now) into IAM platforms.
• A background in data analysis with experience of SQL to extract and interpret data.
• Exposure to Oracle Identity Manager customization (event handlers, adapters, scheduled tasks).
• Familiarity with ITIL processes and ticketing systems (e.g., Service Now).
• Understanding of regulatory frameworks (e.g., SOX, GDPR) and their impact on identity governance.
• Understanding of Active Directory Federation, LDAP, OAuth, SAML, Cyber Ark.

Not Applicable

Contract

Information Technology, Engineering, and Analyst

IT Services and IT Consulting, Computer and Network Security, and IT System Custom Software Development