Digital Product Manager - Customer Experience

We're partnering with a forward-thinking organisation to hire a Digital Product Manager who will take ownership of the strategy, delivery, and ongoing optimisation of customer-facing and/or internal digital products. This role sits at the heart of the business, working closely with design, engineering, and stakeholders to deliver impactful digital experiences.

This is an excellent opportunity for a Product Manager who thrives in fast-moving digital environments and enjoys balancing user needs, commercial goals, and technical constraints.

As Digital Product Manager, you'll be responsible for the end-to-end lifecycle of one or more digital products, from discovery through to launch and iteration. You'll act as the key decision-maker for product priorities and ensure teams are aligned around a shared vision and measurable outcomes.

Key Responsibilities

Own and evolve the product vision and roadmap for digital products (web, mobile, SaaS, or platforms)
Translate business goals and user needs into clear product requirements, user stories, and acceptance criteria
Conduct and interpret user research, usability testing, and data analysis to inform decisions
Work closely with UX/UI designers to shape intuitive, user-centred experiences
Partner with engineering teams to deliver high-quality features on time
Prioritise the product backlog based on impact, effort, and strategic value
Lead product launches and manage post-launch optimisation
Track and report on product performance using KPIs and analytics
Collaborate with stakeholders across marketing, sales, customer support, and leadership
Continuously identify opportunities to improve engagement, conversion, retention, or operational efficiency

Required Experience & Skills

Proven experience as a Product Manager working on digital products
Strong understanding of agile product development environments
Experience working with cross-functional teams (design, engineering, stakeholders)
Ability to make data-driven decisions using analytics and user insights
Comfortable balancing strategic thinking with hands-on delivery
Excellent communication and stakeholder management skills
Experience writing clear product documentation (PRDs, user stories, roadmaps)
Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website