User Researcher

Contract User Researcher

Location:

UK Remote with occasional travel to London or Leeds.

Contract Type:
Inside IR35

Duration: 3 months

Day Rate: £475 per day

About the Role

WRK digital are proud to partner with a leading consultancy working in the tech for good space, supporting the development of crucial applications within the NHS. We are seeking an experienced User Researcher to join the team on a 3-month inside IR35 contract. This role will focus on delivering user‑centred research to inform the design and development of digital services that make a real impact in healthcare.

Key Responsibilities

• Plan, design, and conduct user research activities to understand user needs, behaviours, and pain points.
• Develop research strategies and methodologies aligned with project goals and NHS standards.
• Conduct qualitative and quantitative research, including interviews, surveys, usability testing, and contextual inquiries.
• Analyse and synthesise research findings into actionable insights and recommendations.
• Collaborate with designers, developers, and product teams to ensure user needs are embedded in design decisions.
• Create and maintain research documentation, personas, and journey maps.
• Present findings to stakeholders and influence decision‑making with evidence‑based insights.

Ensure compliance with accessibility, data protection, and ethical research standards.

Required Skills & Experience

• Proven experience as a User Researcher in agile, user‑centred design environments.
• Strong knowledge of research methods and usability testing techniques.
• Experience working on public sector or healthcare projects is highly desirable.
• Ability to communicate research findings clearly and persuasively to technical and non‑technical audiences.
• Familiarity with GDS (Government Digital Service) standards and NHS digital guidelines.

Excellent stakeholder management and collaboration skills.

Desirable

• Experience with remote research tools and techniques.
• Understanding of service design principles.
• Background in accessibility and inclusive design.