Operations Analyst

About Us

Shark Ninja is a global product design and technology company, with a diversified portfolio of 5‑star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by the trusted global brands Shark and Ninja, Shark Ninja brings disruptive innovation to market and has achieved significant growth and market‑share gains. Headquartered in Needham, Massachusetts, the company has more than 3,600 associates and sells its products worldwide through key retailers, online and offline, and distributors.

We’re looking for an Operations Analyst to drive data‑led decision making across our Operations function. In this role you will analyse complex datasets, build tools and reporting dashboards, and collaborate with cross‑functional teams to improve operational performance, customer experience, and overall efficiency. You’ll also support key operational projects across EMEA and occasionally assist with order processing during peak periods to ensure a seamless service for our customers.

• Lead the analysis of operational data to surface insights that drive sales, cost savings, and efficiency.
• Partner with Order Management to deliver data‑driven actions that enhance performance and customer service levels.
• Track and analyse operational KPIs, identifying root causes for issues and supporting corrective action.
• Build and maintain a consistent reporting cadence to ensure alignment across teams.
• Lead data tool training sessions to uplift analytical capabilities within the team.
• Support operational projects and initiatives across EMEA, ensuring data is at the centre of key decisions.
• Develop tools, data models, and reports to automate processes and reduce manual workload.
• Collaborate with Reporting, Global Operations, MDM and IT teams to drive best practice and improve data quality.
• Evolve Power BI dashboards to support a self‑service reporting model.
• Support management with reporting for the revenue recognition process.
• Assist with data governance, maintaining clean, controlled, and reliable data.
• Provide order processing support during peak periods (e.g., raising orders, booking shipments, orderbook reconciliation).
• Work closely with Operations, Sales and 3PL partners to ensure OTIF and customer satisfaction targets are met.

• Strong experience in data analysis and reporting.
• Advanced Microsoft Excel skills.
• Familiarity with Power BI or similar data visualisation tools.
• Experience with in Operations or Supply Chain functions.
• Excellent analytical, problem‑solving and attention‑to‑detail capabilities.
• Strong communication and stakeholder management skills.
• Ability to work independently and manage multiple priorities.
• Proficiency across the full Microsoft Office suite.
• AI/automation experience (preferred).
• Oracle ERP experience (preferred).

At Shark Ninja, we don’t just raise the bar—we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you’ll be right at home.

We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programmes, Shark Ninja product discounts and more. We empower your personal and professional growth through high‑impact Learning Programs featuring bold voices redefining what’s possible. When you join, you’re part of an outrageously extraordinary community, and together we won’t just launch products—we’ll disrupt entire markets.

At Shark Ninja, Diversity, Equity, and Inclusion are vital to our global success. We value each unique voice and blend all of our diverse skills to strengthen innovation. We support all associates in bringing their authentic selves to work, making an impact and having the opportunity for career acceleration.

We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation and local law. Shark Ninja will consider reasonable accommodations consistent with legislation and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact Shark Ninja People & Culture at