1st Line Support Engineer

WSR are seeking a motivated 1st Line IT Support Engineer with at least 1 year of hands‑on IT support experience to join our MSP client’s growing team in Leeds. This is an excellent opportunity for someone early in their IT career who is ready to develop their technical skills.

If you enjoy solving problems, supporting users, and learning new technologies every day, this role will give you the perfect platform to grow.

Key Responsibilities

• Provide professional Tier 1 support to end‑users via remote tools, phone and email, with opportunities to assist on 2nd Line tasks
• Log, triage and resolve incidents & service requests within SLA time frames
• Manage and update ticket queues, ensuring clear documentation of troubleshooting steps and progress
• Support client onboarding, device setup and user configuration (Windows & macOS)
• Assist in maintaining accurate client documentation and asset records
• Help create and update internal knowledge base articles for both users and colleagues
• Provide basic support for Microsoft 365, Google Workspace, VPN access, printers, and network devices
• Troubleshoot hardware and software issues across desktops, laptops, and mobile devices
• Escalate complex issues to senior engineers while maintaining stro…

1

St Line Support Engineer
• Leeds, West Yorkshire, UK