1st to 2nd line engineer; 3rd Line + training

O365 / Windows Server / Win
10 / AD & GP / Networking / Intune / Autopilot

Contact Number:

Location: In office - Horsforth (some travel around Leeds and surrounding areas)

Hours: 9am to 5:30pm

Holidays: 22 plus Bank Holidays rising to 25 days over time

Time off in lieu and or overtime offered with project work.

Training: Online training within infrastructure (1/2 to full day per month)

Fast growing business with huge personal development options.

Greatest benefit of the role: True engineer position covering the full 360 of infrastructure - route to 3rd line guaranteed.

Main Duties and Responsibilities:

• The first point of call for all IT issues ranging from 1st line to 3rd.
• Diagnose and resolve software and hardware incidents which occur in operating systems and across a range of software applications.
• Assist all users with any logged IT related incident when called upon.
• Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalate incidents to other support team members or external suppliers where necessary.
• Accurately record, update and document requests using the IT Helpdesk system.
• Install and configure new IT equipment.
• Resolve issues, troubleshoot, test and train users on our CRM system.
• Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation.
• Create, maintain and publish relevant support documentation to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.

What we are looking for:

• Passionate about IT.
• Windows Server - all versions.
• Active Directory & Group Policy.
• Networking knowledge including switches & wireless.
• TCP/IP, DHCP, DNS, VLAN/Routing.
• Knowledge of VoIP.
• Broad knowledge & experience of ‘day to day’ IT Support issues and the aptitude to use past experiences to support the helpdesk with any range of issues.
• Team player working as part of a team of professionals on a range of IT projects.
• Well organised with the ability to multi-task and prioritise.
• Excellent communicator demonstrating effective verbal and written communications skills.
• Excellent attention to detail.
• Driving license and own vehicle.

What’s in it for you:

• Up to £27,000 DOE.
• Be part of an award winning team.
• Full Training and Development.
• Numerous employee benefits including BUPA cashplan, Pension Scheme, Eyecare vouchers, Childcare vouchers.
• One day a month training day.
• Annual Company awards dinner and Summer Event.