Residence Service Supervisor

Do you know how to go the extra mile for customers? Are you committed to delivering a first class customer experience? Do you have excellent, IT and communication skills? Do you have proven organisation skills with the ability to prioritise tasks effectively? Are you a team player with the ability to be self-motivated when required?

Residential Services provides accommodation for around 8,500 University of Leeds students in self-catered and catered sites, both on and off campus. We also provide facilities for meetings and conferences. We are an innovative service with a clear vision to provide some of the country’s best student accommodation.

We are seeking an approachable, customer focused individual, with previous experience of front line customer service delivery to join our team. You will provide a high quality front line reception service to our customers, undertake maintenance tasks and site audits as well as supervising the performance of external contractors working at the site.

You will have significant experience of working in a front-line customer service environment, have excellent communication and interpersonal skills, and be able to work on your own initiative with minimal supervision as well as working as part of a wider team. You will also have a good working knowledge of building maintenance and services and will have the ability to carry out minor repair tasks.

In line with our ISO
9001:2015 Quality Management system, you will have experience of working in line with Standard Operating Procedures to ensure a consistent delivery of customer service and building maintenance at all locations.

Residence staff are required to provide a flexible service, working as necessary at Residence locations to meet the needs of the business. This would normally equate to a 35 hour working week, worked 5 days over
7. Shifts could include 8:00am to 4:00pm, 10:00am to 6:00pm and 12.00pm to 8pm.

The post also requires a Basic Disclosure Check.

Please see details of the University’s Pre-employment Health Assessment within the Candidate Brief.

• 26 days holiday plus approx.
  16 Bank Holidays/days that the University is closed by custom (including Christmas) – That’s 42 days a year!
• Generous pension scheme plus life assurance– the University contributes 14.5%
• Health and Wellbeing:
  Discounted staff membership options at The Edge, our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls.
• Personal Development:
  Access to courses run by our Organisational Development & Professional Learning team.
• Access to on-site childcare, shopping discounts and travel schemes are also available.

And much more!

To explore the post further or for any queries you may have, please contact: