Community & Operations Manager

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urbanbubble are seeking an experienced Community & Operations Manager to support the operations of Mustard Wharf, our vibrant Build to Rent community in Leeds.

Mustard Wharf offers contemporary canal‑side apartments just minutes from Leeds Central Station, complemented by landscaped communal areas, resident events, and a welcoming neighbourhood feel.

Working alongside the General Manager, you’ll oversee daily operations, team performance, resident satisfaction, and leasing outcomes. We’re looking for someone with strong experience in property management or residential leasing and a passion for exceptional customer service.

This role is based on site 40 hours per week, Monday to Sunday.

• Ensure our customers and their homes are cared for and maintained to the highest standards, within budgets, service agreements, and regulatory requirements.
• Support the General Manager in implementing building processes that deliver operational efficiency, outstanding customer experiences, and regulatory compliance (RICs, ARMA‑Q, H&S).
• Contribute to weekly, monthly, and quarterly reporting on lettings performance, operational budgets, and service delivery.

• Lead leasing initiatives to ensure occupancy targets are achieved.
• Act as the friendly face of the development, leading your team to enhance the resident experience and deputise for the General Manager when needed.
• Implement engagement strategies, including resident communications, events, and feedback programs.
• Collaborate with marketing to create and deliver social content that reflects the community spirit.

• Ensure all H&S policies and procedures are followed, providing a safe environment for residents, staff, and visitors.
• Oversee annual testing, training, and compliance records to maintain robust health and safety standards.

• Lead by example, role modelling urbanbubble values and behaviours.
• Drive performance through objective setting, one‑to‑ones, team meetings, and personal development.
• Manage contractors, resolve service issues, and elevate complaints appropriately.
• Support recruitment, training, and development of talent to build a motivated, high‑performing team.

• Comparable experience in a managerial role leading operational teams.
• Experience in residential leasing, achieving occupancy targets, and managing lettings processes.
• Proven experience delivering excellent customer service and managing supplier relationships.
• Strong leadership skills with experience managing and developing large teams.
• A people person with excellent communication and rapport‑building skills.
• Results‑driven with a focus on achieving targets and objectives.
• Experience managing large budgets and Health & Safety/compliance across a large building.
• Level 3 Certificate in Property Agency.

• A basic annual salary of up to £47,000 plus 10% bonus.
• The opportunity to work in an exciting, fast‑growing business.
• Fantastic benefits such as enhanced family leave policies, cycle to work scheme, season ticket loan, enhanced sick pay, study support and much much more.
• We also offer enhanced annual leave including your birthday day off and a day off when you buy your house – we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at urbanbubble.

We’re an equal‑opportunity employer, and invite applicants to contact us to identify any additional support they might need during the recruitment process.

Location:

Leeds, England, United Kingdom.

• Mid‑Senior level

• Contract

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