Senior Project Manager

Senior Project Manager

Salary: £60,000 to £65,000, plus extensive benefits.

Contract type: Permanent

Employment type: Full time

Working hours: Core 09:30 – 16:00, flexible around these hours. Hybrid schedule: 2‑3 days a week at Thorpe Park, Leeds.

We are the nation’s largest online pharmacy, a market leader with 25 years of experience, supporting over 1.4 million patients in England. Great Place to Work certified, B Corp, and a patient‑centric digital healthcare provider.

To support our 24/7 operations you may need to participate in an out‑of‑hours rota as required.

• This role leads through doing, taking ownership of complex and strategically significant projects, setting the standard in delivery discipline, governance, and stakeholder engagement. By demonstrating best practice in real project environments, they act as a role model for other Project Managers, building credibility through results and creating a culture of accountability and excellence.
• Lead high‑complexity or strategically important projects through their full lifecycle.
• Translate scope and deliverables into detailed delivery plans, milestones, and measurable outcomes.
• Engage with stakeholders (C‑level, Heads of Department, external partners, SROs and project teams) to translate scope, secure buy‑in, and ensure delivery aligns with business goals.
• Establish and chair project working groups, steering groups, and governance forums.
• Manage budgets (as needed), resources, dependencies, and third‑party suppliers to optimise delivery outcomes.
• Apply structured risk, issue, and change management, ensuring early escalation and mitigation.
• Track and report against KPIs, benefits, and delivery performance using portfolio dashboards.
• Ensure high‑quality project documentation and audit‑ready reporting (plans, risk logs, RAID, post‑implementation reviews).
• Drive cross‑team alignment, ensuring Tech, Product, Operations, and external partners are coordinated to critical‑path timelines.
• Proactively identify and resolve blockers to successful project delivery, escalating where necessary.
• Support business readiness, transition planning, and handover to BAU or operational teams.

• Define, maintain, and continuously improve project delivery frameworks, templates, tools, and methodologies (e.g., waterfall, agile, hybrid).
• Act as the subject matter expert and internal consultant for project management best practice.
• Support capability building across the PM community through coaching, mentoring, and knowledge sharing.
• Lead training, onboarding, and practice forums for new PMs or delivery professionals.
• Partner with the Tech PMO colleagues, Portfolio, and Strategy teams to ensure alignment of projects to strategic objectives, OKRs, and governance standards.

• Line manage a small team of Project Managers, ensuring personal development, performance management, and wellbeing.
• Provide quality assurance, peer review, and coaching for project artefacts, delivery plans, and governance packs.
• Act as a role model for delivery discipline, stakeholder engagement, and proactive risk management.

• Proven track record of delivering to time, cost, and quality across multiple delivery models.
• Strong financial management skills, with experience of building and managing project budgets.
• Strategic thinker:
  Ability to see the big picture while managing detailed project execution.
• Adaptability:
  Capable of thriving in a fast‑paced, high‑pressure environment with competing priorities.
• Exceptional communication:
  Clear, concise, and persuasive in engaging with stakeholders at all levels.
• Problem solving: A proactive approach to identifying issues and implementing practical solutions.
• Leadership:
  Strong ability to motivate and guide teams through complex and sensitive projects.
• Demonstrable project management experience, preferably in a digital or enterprise setting.
• Proven track record of delivering large‑scale transformation projects.
• Extensive experience delivering complex, multi‑disciplinary projects or programmes.
• Experience contributing to portfolio management,…