Lead Associate Regulatory

Job Title: Lead Supervisor Retail Banking Portfolio Team

Division: Supervision Policy & Competition

Department: Retail Banking

Salary: National (Edinburgh and Leeds) ranging from 59,100 to 69,666 and London from 64,900 to 76,500 (salary offered will be based on skills and experience)

Grade: Lead Associate - Regulatory

Recruitment contact: Tahir Khan (Applications must be submitted through our online portal. Applications sent via social media or email will not be accepted.)

We regulate financial services firms in the UK to keep financial markets fair, thriving and effective. By joining us you’ll play a key part in protecting consumers, driving economic growth and shaping the future of UK finance services.

SPC oversees firms and individuals (supervision), creates and reviews the rules by which they operate (policy) and identifies and remedies ineffective competition in markets (competition). The Retail Banking Directorate oversees supervision and policy for UK retail banking and mortgages driving better outcomes for consumers including those with vulnerabilities – through firm‑specific sector‑wide and event‑driven work with a strong focus on fairness, affordability and consumer protection.

• Working in partnership with the Manager to (i) plan, prioritise and allocate proactive and reactive work across the team; (ii) manage coaching and mentoring junior team members and oversee their work to ensure timely progress to achieve supervisory outcomes; (iii) deputise for the Manager during periods of absence; (iv) continuously improve internal processes by suggesting and implementing changes that result in better outcomes.
• Lead and oversee team operations in a dynamic fast‑paced environment ensuring high standards in casework and records management, driving performance excellence and directly contributing to regulatory effectiveness and public trust.
• Analyse complex business models and strategies to identify key risks of harm, shaping impactful supervisory strategies that protect consumers and strengthen market integrity.
• Balance personal delivery with team leadership to achieve supervisory outcomes aligning with FCA’s strategic priorities and enhancing consumer protection.
• Lead engagement with firms’ senior management on a wide variety of regulatory issues and remediation diplomatically and assertively; work cross‑functionally within the FCA and with external stakeholders including at the PRA building strong relationships.
• Respond to emerging firm and industry developments with sound judgement across areas like financial crime, tech transformation and consumer protection. Provide clear actionable insights that guide internal and external stakeholders through complex challenges.

Minimum Requirements:

• Experience in planning, prioritisation and allocating work within the team, ensuring that the team delivers against expected performance standards and deadlines with minimal oversight and appropriate escalation of issues.
• Experience identifying consumer harm and developing / implementing supervisory strategies to mitigate risks.

Essential Requirements:

• Ability to manage complex and large pieces of work with minimal oversight, including experience managing through change and balancing conflicting priorities.
• Experience reaching sound judgements quickly from a broad and varied range of information even in cases where there is uncertainty, showing strong analytical capability.
• Strong oral and written communication skills for building and maintaining good relationships with stakeholders at all levels, including engaging with and presenting to senior management.
• Curiosity and motivation to continually learn about and investigate issues, and willingness to develop yourself and the team by taking on new responsibilities and adopting a flexible and pragmatic approach.
• Ability to think critically about the strengths and weaknesses of firms’ business models, strategies and culture to identify relevant risks, issues and themes and arrive at appropriate judgements, identifying harm and developing / implementing supervisory strategies to mitigate risks.

• 25 days annual leave…