General Manager; XN

AtLeeds Teaching Hospitals NHS Trust, youll be joining over 23,000 colleagues who take pride in what they do, respect each other and enjoy working together to provide exceptional patient care. Working alongside a range of healthcare,medical and scientific colleagues, Leeds Teaching Hospitals NHS Trust contributes to life in the Leeds region, not only by being one of the largest employers, but by supporting the health and wellbeing of the community and playing a leading role in research, education and innovation.

We all come together to deliver the outstanding level of care were known for to over one million patients ayear. This post is an exciting opportunity for a senior leader to be the General Manager for the Operations Centre (CSU) at the Leeds Teaching Hospitals Trust. The General Manager is a key role within the CSU leadership alongside the Head of Nursing and the Director team.

The team is collectively accountable for building the strategic and operational direction and delivery of urgent and emergency care and response in partnership with city system colleagues.

Expected Shortlisting Date

20/01/2026

Planned Interview Date

27/01/2026

The clinical service unit is a busy and fast paced environment, so the postholder must be adaptive to change and able to make rapid balanced decisions to enable best care for patients and support for staff. The post-holder will - Provide strong leadership to awell-established and highly performing team. Line manages a team to support national data and report submissions. Act as the leader on point to deliver the performance and financial objectives for the operations centre.

Provide leadership in delivering the CSUs priority areas, such as clinical service development, contracting, business cases and Leeds Improvement Method value streams. Support the Head of Nursing and Director of Operations in deciding the strategic direction and management priorities for the service particularly aligned with the 10-year plan. Champion patient-centered care ensuring safety; quality and patient experience are embedded in everything wedo.

Weare looking for a senior manager with experience in managing and leading administrative and clinical teams across a diverse range of services. Youshould have the ambition and drive to develop the team to deliver new and innovative ways of working Urgent Care has the aim of being demonstrably thebest CSU for partnership working in the country - you need to play your partin achieving this ambition.

Leeds Teaching Hospitals is committed to our process of redeploying 'at risk'members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

Thepost holder will manage a clinical service unit or clinical support unit,comprising a number of specialties or support services supporting the Director of operations, the post holder will be responsible for the overall delivery of service, quality, financial and other targets as determined bythe Executive Directors. In partnership with the Director of Operations, the post holder will be responsible for business, workforce and financial planning within his/her ownunit and will work closely with other managers and clinicians to support

Trust-wide objectives.

In partnership with the Director of Operations, responsible for the management of identified clinical and/or related services within a unit

Managethe performance of the unit against key targets and measures

Ensure that resources are deployed effectively and that robust processes are inplace to support the provision of efficient, high quality, services

Responsible for relevant capital programmes and associated budgets

Developing and sustaining capacity and capability in the unit

Ensure that the clinical activities are appropriately recorded in order to maximise income opportunities related to service provision

Engaging on behalf of the unit with internal and, where appropriate, external stakeholders; promoting partnerships and co-operative working

Ensurebusiness continuity and risk management arrangements are in place in the unit

Contribute to the delivery of Trust objectives

• Experience of successful operational management at a middle/senior management level.
• Knowledge and experience of disciplines including finance, people management, commissioning, risk management, performance management, service improvement and change management

• Excellent change management skills including service reconfiguration
• Developed communication and facilitation skills. Ability to lead service redesign projects

• Strong negotiation and influencing skills Tact and diplomacy
• Effective team leader and team player…