Client Success Account Manager

Agency:
Omnicom Media Job Function:
Account Management and Growth Job Subfunction:
Account Management

Job Description:

Kinesso is a performance-led marketing agency within Omnicom Media, part of the wider Omnicom network. That means you get the best of both worlds: a close-knit team with specialist expertise, backed by the scale, connections and opportunities of a global marketing group. We believe great work starts with good people. We’re a collaborative team where you can ask questions, share ideas, learn from those around you and build your confidence, all while working with some of the world’s leading brands.

Our Leeds office is home to the UK Centre of Excellence for SEO and Content. You’ll work alongside specialists across digital media, data, technology and strategy, with opportunities to collaborate with colleagues and clients across the wider Omnicom network. And because work is only one part of life, we want you to have time to enjoy everything outside it too.

We offer flexible working, early-finish Fridays, free breakfast and lunch, and a generous annual leave allowance.

The Opportunity Are you organised, curious and someone who enjoys building relationships and getting great work over the line? We’re looking for an Account Manager to join our Client Success team and help our clients get the most from the work we do together. You’ll be at the heart of day-to-day client relationships, helping turn briefs and ideas into great work.

Working closely with clients and our specialist teams, you’ll keep projects moving, bring people together, communicate clearly and make sure we deliver what we’ve promised. As you get to know your clients and their goals, you’ll use data, insights and your own ideas to spot opportunities and make recommendations. You’ll also build confidence in project management, presenting and commercial thinking, with plenty of scope to take on more responsibility as you develop.

You’ll get exposure to a global technology account worth over £1m, while taking ownership of day-to-day activity across your own portfolio of leading brands in retail, ecommerce and FMCG. It’s a chance to learn from a large account while building strong client relationships of your own. You don’t need to know everything on day one. A good grounding in digital marketing, an interest in how it works and the confidence to ask questions and keep learning matter most.

Experience in an agency, client services, marketing or project management role would be a great start.

• Digital marketing know-how - a strong understanding of SEO, plus an awareness of how digital, traditional and emerging channels work together to meet client goals
• Relationship building - experience managing client relationships and helping deliver successful work, with a focus on being dependable, thoughtful and solutions-focused
• Communication - clear, confident written and verbal communication, with an interest in turning information into a story and presenting ideas that bring clients on board
• Comfort with data - familiarity with Google Analytics, Google Search Console, Ahrefs or similar tools, and an ability to turn findings into useful next steps. We’re looking for a base level here, and a willingness to learn!
• Organisation - you’re good at keeping track of details, juggling different projects and priorities, and making sure deadlines don’t slip
• Commercial curiosity - an interest in how great client service, quality work and good ideas help clients succeed and accounts grow
• Curiosity - you like learning, keep an eye on what’s changing and are open to new approaches, including AI and automation, where they can improve our work
• Teamwork and growth - you enjoy working with others, sharing ideas, learning from…