Quality and Compliance Team Leader

Quality and Continuous Improvement Manager

Location:

Leeds, England, United Kingdom

• Ensure the Leeds site provides the highest standard and quality of goods at all times through implementation of effective monitoring processes.
• Ensure compliance to Food Safety Standards.
• Facilitate audits both internally and externally, including second and third‑party audits.
• Responsible for data collection and analysis, including root‑cause analysis following complaints.
• Primary point of contact for all quality‑related queries (customers and internal).
• Manage customer complaints and database entry, respond to customers with satisfactory outcomes.
• Continuously monitor and review processes for real‑time problem identification, analysis and resolution.
• Visit customer sites when required to maintain excellent customer relations and improve quality performance.
• Lead quality meetings involving relevant personnel to resolve quality issues quickly and effectively.
• Provide employee training on new processes and initiatives using visual aids, training documents, lesson plans and skill validations.
• Produce reports and presentations for customers and internal management on quality or continuous improvement projects.
• Oversee corrective actions for quality issues, working with line managers and operators on continuous improvement solutions.
• Assist the Senior Quality Manager with effective management and tracking of key quality or continuous improvement projects, ensuring deadlines are met and targets achieved.
• Assist in maintaining compliance, enhancement and reaccreditation of BRC, ISO 9001, HAVI, FSC and PEFC.
• Prepare, coordinate and lead customer or third‑party audits on site.
• Perform internal audits on site.
• Manage Quality Technicians and Quality Coordinators at Leeds.
• Audit preparation and liaison with key personnel to ensure timely corrective action.
• Deputise for the Senior Quality Manager when required.

• Quality and Hygiene Audit Results
• Maintain and improve performance on accreditation audits
• Effective and timely management of quality complaints
• Reduction of non‑quality cost (internal and external)
• Improved customer complaint trend
• Monthly European targets achieved

• Member of HACCP team and internal auditor experience
• Experience with ISO 9001 and BRCGS alignment and certification requirements
• At least 3 years experience in a fast‑paced manufacturing area, preferably in the packaging sector
• Competent in Microsoft products, especially Excel, Word and Power Point
• Relevant qualification in Quality, Manufacturing or Supervisory up to level 5 is a distinct advantage
• HACCP training at level 2 or higher
• Must hold a current, valid, unblemished UK driving licence

• Excellent communication skills and ability to write and give clear verbal instructions, including documentation
• Effective problem‑solving and logical decision‑making ability
• Ability to build cross‑functional relationships and challenge behaviours in relation to quality improvements
• Quality and safety conscious
• Ability to work at pace with attention to detail

Mid‑Senior level

Full‑time

Quality Assurance

Packaging and Containers Manufacturing, Manufacturing