Quality Assurance Pensions Administrator

Quality Assurance Pensions Administrator

Are you highly detail-oriented with a passion for accuracy, continuous improvement, and high-quality outcomes? An established workplace pensions provider is expanding its Quality Assurance (QA) function and is looking for two experienced Pensions Administrators to help shape and strengthen this growing area of the business.

Quality Assurance is a key strategic focus, and this role offers the opportunity to step beyond day-to-day administration and make a real impact on how pension schemes are delivered. You’ll work with real cases, systems, and processes to ensure efficiency for administrators and accuracy for members.

You'll apply your technical pensions expertise to review, challenge, and improve administration activity across both Defined Benefit (DB) and Defined Contribution (DC) schemes.

• Review pension casework and processes using detailed technical and calculation knowledge to ensure accuracy and consistency.
• Conduct audits and QA reviews of agreed administration processes, produce clear summary reports, and make practical recommendations for improvement.
• Support the development of QA systems, methodologies, root‑cause analysis, and complaints review processes alongside the QA Team Guide.
• Ensure the accuracy of member and employer data, take ownership of personal work quality while contributing to team‑wide performance.

• Proven pensions administration experience, including manual benefit calculations (essential).
• Experience or understanding of User Acceptance Testing for system changes and calculation updates (desirable – training provided).
• A strong eye for detail with a naturally questioning and analytical mindset.
• An inquisitive, improvement‑focused approach, with confidence navigating complex scenarios.
• Strong communication and collaboration skills, with the ability to engage effectively with both technical and non‑technical stakeholders.
• A proactive, solutions‑focused attitude and a genuine interest in improving service quality.

This is an excellent next step for an experienced Pensions Administrator looking to broaden their impact and influence service quality across the organisation. You’ll be part of a small but growing QA team, working closely with experienced colleagues who are passionate about improving how pension schemes perform.

• Hybrid working, with 2 days per week working in central Leeds – the office is just a 5‑minute walk from the train station.
• A role where your expertise is valued and your input genuinely shapes processes and decisions.
• Opportunities to learn, build confidence, influence change, and develop specialist QA skills.
• A collaborative, forward‑thinking environment focused on precision, care, and innovation.