Breakfast Customer Service Assistant

Breakfast Customer Service Assistant – Vita Student, Leeds

Hourly Rate: £13
Contract: Permanent, 12 hours per week
Working Hours: 6am – 11am or 6am – 1:30pm (Mondays & Sundays)

• Meet & greet residents and guests with a warm, friendly, and vibrant attitude.
• Prepare, cook, and present a variety of breakfast foods in a timely manner.
• Maintain a clean and organised kitchen workspace.
• Adhere to food safety regulations.
• Ensure residents and facilities are respected by all residents and guests.
• Monitor produce stock levels, communicate needs to the site manager, and assist in ordering produce to maintain appropriate inventory.
• Respond to all questions, queries, and requests in a helpful manner.
• Keep the kitchen and breakfast areas clean and tidy.
• Deep‑clean specific equipment or appliances such as fridges and ovens as required.
• Replenish refreshment stock, such as coffee beans, tea bags, milk, and vending machine food products.
• Act as the primary point of contact for any potential incident or emergency that may occur onsite.

• Customer service experience in a fast‑paced kitchen environment.
• Well versed in kitchen regulations.
• Technological aptitude – comfortable using a variety of software and technology systems.

• Ability to work effectively in a multicultural environment, respecting diverse cultural and religious backgrounds.
• Excellent communication skills. English is the primary spoken language; multilingual skills are welcomed.
• Adaptability, creativity, and positivity.
• Resilience and the ability to navigate unexpected situations.
• Physical capacity to stand for extended periods and perform repetitive movements, with reasonable adjustments considered where required.
• Flexibility – availability for 24/7 resident service, including bank holidays, festive, and religious breaks.

• Holidays: Paid on a pro‑rata basis; 28 days paid holiday including England & Wales Bank Holidays.
• Birthday: Employees receive a day off to celebrate their birthday.
• Perkbox: Access to a Perkbox account for lifestyle perks.
• Royal London Pension: Vita Group contributes 3% of salary; employees contribute 5%.
• Parties & Events: Annual celebrations and social events.
• Recognition Programmes: Employee of the month, community champion, experience awards, golden buzzer awards, work anniversaries, etc.
• Career Development: Induction and learning & development programme (Bronze, Silver, Gold & Platinum training & recognition schemes).
• 24/7 Employee Assistance: Confidential support and guidance service.

All offers of employment are subject to satisfactory pre‑employment checks, which will include Disclosure & Barring Service (DBS) checks.
We are unable to offer Right to Work sponsorship. If you require a company to sponsor your Right to Work in the UK, your application will not be progressed further.

• Seniority level: Entry level
• Employment type: Part‑time
• Job function: Other