Senior Account Manager

Senior Account Manager – IT and Telecoms

Hybrid | Minimum 2 days / week in Leeds area or Stonehouse (Gloucester),

Do you thrive on building lasting relationships with clients? Are you confident navigating the world of Telecoms and IT to offer tailored solutions?

We're looking for an experienced and driven Account Manager / Senior Account Manager to join our growing team. If you're someone who enjoys working closely with clients, spotting growth opportunities, and collaborating with delivery teams, this role could be a perfect fit.

In this role, you'll manage a portfolio of clients across various sectors, acting as their go-to expert for all things Telecoms and IT. Your focus will be on maintaining strong, trusting relationships, understanding each client's unique needs, and identifying how our solutions can support their business objectives. You'll also be expected to bring in some new business through self-generated outreach or qualified leads from our marketing team.

Ready to make your mark? Send your CV.

Note:

• Serve as the main point of contact for assigned clients.
• Build strong, long-term relationships to support client success.
• Understand each client's objectives and offer relevant IT and Telecoms solutions.
• Manage the entire customer journey—from onboarding to renewals.
• Identify new opportunities within accounts and drive additional revenue.
• Collaborate with internal teams to ensure service quality and smooth delivery.
• Maintain accurate records and report on client performance.

We help businesses of all sizes use technology to create brilliant customer and colleague experiences; providing IT, communications and connectivity services. We are a company of 60 (and growing) employees that puts our team and support at the heart of everything we do.

• Competitive commission structure with 100% accelerators
• Access to ongoing training and industry certifications
• 25 days holiday + bank holidays + birthday
• Perk box and employee wellbeing benefits

• At least 2 years' experience in a sales or account management role in the Telecoms and IT space
• A sound understanding of modern workplace solutions, ideally Microsoft-based
• Great communication skills, both written and verbal
• A proactive and organised approach to managing multiple accounts
• A natural drive to hit targets and keep clients happy