Sales Support Assistant

Job Overview

We're looking for a Sales Support Assistant to join our SME Sales Team and play a vital role in getting new customers live and trading quickly. This is a fast‑paced, commercially focused role where accuracy, organisation and collaboration directly impact revenue. You'll sit at the heart of the onboarding journey – supporting sales, removing blockers, streamlining processes and making sure clients move from signed to trading without delay.

• Supporting the SME Sales Team with new client onboarding, ensuring commercials are confirmed and clients are live on our systems
• Maintaining dashboards, trackers and reports to give clear visibility of pipeline, forecasts and trading profiles
• Managing CRM updates including pricebands, credit terms, start dates and client IDs
• Triaging leads via shared inboxes and allocating them efficiently across the business
• Aligning CRM, Power BI and SAP data to ensure accurate reporting and account setup
• Identifying onboarding delays, investigating root causes and escalating where needed
• Working closely with Operations, IT, Finance and third‑party providers to improve service and speed to trade
• Providing Excel‑based analysis and ad‑hoc administrative support across the Sales function

• Experience in a sales support or sales administration role
• Strong Excel skills (Microsoft Office Specialist qualification desirable or in progress)
• A good understanding of e‑commerce and the SME market
• Excellent written and verbal communication skills
• A proactive, organised and solution‑focused mindset
• Confidence building relationships and constructively challenging stakeholders

At Evri, we know we only grow if our people do too. That's why we're committed to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves. We're on a journey to better represent the customers we serve around the UK, and we're committed to removing barriers and ensuring that each person at Evri is valued for who they are, and what they bring to our business.

We are Evri. Where everyone is welcome. We're excited for the future. Let's deliver it together. Every parcel, every person, every place – every delivery made for you. Evri is leading the way in creating responsible delivery experiences for everyone, everywhere. And we're doing that by offering the most convenient way to send, receive and return parcels without costing the earth.

Whether it's a customer sending a present to a friend, a marketplace trader shipping in bulk or a major retailer such as John Lewis, Asos or Next, we've got it covered. With our team of 30,000 couriers, thousands of local Parcel Shops and a growing network of hubs and depots across the country, we safely get parcels from A to everywhere.

And it's not just customers and retailers who trust us. We've won loads of industry awards over the past few years, including gongs for IT, innovation and our green fleet. But we wouldn't be the biggest dedicated parcel delivery company in the UK without amazing people. We're a friendly, ambitious and diverse bunch, united by a passion for delivering the best customer experience.

We have great opportunities throughout the business, so take a look to see where you might fit in. We can't wait to hear from you.