Renewals Coordinator

Position: Renewals Coordinator (Permanent)
Our client, a fast-growing service renewal business, is looking to add a driven Renewals Account Manager to their expanding team. This role is perfect for someone with strong phone-based sales experience who can confidently speak to SMEs, practice managers, facilities managers, business owners and decision-makers.
You’ll be responsible for following up enquiries, contacting existing customers about renewals, and securing agreements before handing them over to the scheduling team. 90% of calls are renewals and 10% are warm leads of new prospects.
What You’ll Be Doing

* Making outbound calls to businesses (SMEs and larger organisations) regarding renewal of services

* Following up warm enquiries and lapsed clients

* Closing the deal and passing confirmed renewals over to the scheduling team

* Working towards daily call targets (approx. 65 calls per day)

* Accurately using internal CRM and PC-based systems
What We’re Looking For

* Experience in insurance or policy renewals, telesales, appointment making, or outbound B2B calling or B2C calling

* Strong ability to close and secure commitments

* Confident speaking to a range of business contacts: practice managers, business owners, facilities managers, SME leaders

* Used to working with systems, CRMs and managing a pipeline

* Resilient, positive attitude and motivated by targets

* Ability to push outbound activity and maintain consistent performance