Sales Consultant

We are seeking an exceptional Sales Consultant to join our Leeds team. This is an opportunity to work with exquisite high jewellery, build lasting relationships with discerning customers, and represent a brand with over 225 years of heritage. The ideal candidate will embody our three pillars of Gravitas, Relationships, and Commerciality, whilst delivering our 6 Star Standards in every interaction.

Job Title:

Location:

Boodles, Leeds

Employment Type:

Full-time (40 hours), Permanent

SALARY:

Market leading salary

Reporting to:

Store Manager

SALES CONSULTANT - LEEDS

• Build and nurture long-term relationships with customers, understanding their lifestyle, preferences, and jewellery needs
• Deliver exceptional customer experiences that reflect Boodles' 6 Star Standards, demonstrating elegance, professionalism, and a commercial mindset at all times
• Provide expert guidance on our collections, gemstones, and craftsmanship, educating customers with confidence and authority
• Achieve and exceed sales targets through strategic customer engagement and proactive relationship management
• Maintain detailed customer records and follow up with thoughtful, personalised communication
• Collaborate with the wider Boodles team to ensure seamless service and brand consistency
• Representing Boodles at customer events and hospitality occasions with poise and eloquence
• Stay informed about jewellery trends, competitor activity, and market developments

Gravitas

• Natural confidence, poise, and authority when engaging with customers
• High emotional intelligence and integrity in all interactions
• Professional presentation and eloquence, particularly in hospitality settings
• A learning mindset with openness to feedback and personal development

Relationships

• Proven ability to build genuine, long-lasting customer relationships
• Exceptional customer focus with a proactive approach to customer needs
• Strong collaboration and networking skills
• Ability to connect jewellery to customers' lifestyles and special moments

Commerciality

• Strong business acumen and financial awareness
• Strategic approach to sales with clear understanding of targets and KPIs
• Excellent negotiation and communication skills
• Committed to the Boodles brand and its commercial success
• Minimum 3 years' experience in luxury retail or high-end sales
• Demonstrable track record of exceeding sales targets and building customer relationships
• Impeccable presentation and communication skills
• Passion for fine jewellery and luxury goods
• Experience in fine jewellery or luxury jewellery retail
• Knowledge of gemstones, diamonds, and jewellery craftsmanship
• Existing customer relationships in the Leeds area