Account Manager

Are you an adept communicator with a knack for building and maintaining client relationships? A well-established and growing direct mail company, renowned for supplying banking, public sector, and other large organisations with their communication strategies across the UK, is seeking a dedicated Account Manager. This permanent role offers a competitive salary of £30-35k per annum, along with excellent benefits, and the flexibility of hybrid working two days in the Leicester office and three days from home.

• Work-Life Balance:
  Enjoy the flexibility of hybrid working, allowing for a balanced professional and personal life working Monday to Friday 9am-5.30pm
• Professional Growth:
  Join a collaborative team where your skills in client relationship management and account development will be valued and honed.
• Comprehensive Benefits:
  Benefit from 26 days of annual leave plus bank holidays, Annual Company Bonus, Free Eye Tests, Electric Car Vehicle Scheme, Cycle to Work Scheme, Free Fruit, Annual Salary Reviews, a Health Cash Plan, Pension, Life Assurance, and an EAP Scheme!

• Build and maintain strong client relationships, acting as the primary point of contact for assigned accounts usually 2-3 accounts dependent on the size.
• Prepare and present regular reports, insights, and performance updates to clients and stakeholders.
• Manage multiple accounts and priorities with a high level of organisation, professionalism, and attention to detail.
• Oversee the execution of complex, time-sensitive campaigns, ensuring all deliverables are completed on time, within scope, and to the highest standard.
• Manage day-to-day client communications, ensuring expectations are met and any issues are resolved quickly and effectively.
• Cooperate with the Finance Department to secure payment from customers by chasing overdue invoices.
• Understand and interpret client briefs, translating them into clear, actionable documentation for internal teams.

• Previous experience in an Account Manager or B2B Customer Service role.
• Demonstrable knowledge in managing multiple accounts with a customer-centric approach.
• Knowledge of the direct or transactional mail or print industry is beneficial but not essential.
• Proficiency in MS Office, including Excel for reporting and forecasting, and Word for contract reviews.
• Strong planning, analytical, and problem-solving skills.
• Excellent written and verbal communication skills.
• Experience in using CRM software and coordinating with internal teams and clients.
• Ability to thrive in a fast-paced environment.

This role is perfect for a solution-focused professional who excels in a dynamic setting and is committed to delivering exceptional client value. Apply today or call to discuss this exciting chance to join a market leader as their new Account Manager!