Client Success Manager - Government & Policing Services

Position: Client Success Manager - Central Government & Policing Services

Job Description:

Client Success Manager – Central Government & Policing Services DXC Technology | UK | Hybrid Working

Ready to take the next step in your career with DXC?

We’re looking for a commercially minded Client Success Manager with experience working within central government/policing sector to help strengthen and grow long-term relationships. Sitting at the heart of the accounts, you’ll build trusted relationships with key client stakeholders, develop a strong understanding of their operational, business and technology priorities, and work across DXC to ensure we deliver on our commitments while continually creating greater value for the clients.

This is an opportunity to build on the experience you already have while gaining greater client exposure, increased accountability and broader commercial responsibility.

This could be a natural next step if you’ve built strong experience working with policing clients within client management, account management, service delivery, consulting, business development or another client-facing technology role and are ready to broaden your experience and responsibility.

We’re looking for strong foundations, commercial curiosity and ambition. This is an opportunity to build on what you already do well and take the next step in your career.

What You’ll Do

As a Client Success Manager, you’ll work closely with our Client Partners, delivery teams and specialists across DXC. Your focus will be on six key areas:

• Build trusted client relationships with key stakeholders and become a valued point of contact within the account.
• Understand the client’s agenda, developing a strong understanding of their operational priorities, challenges, technology landscape and future transformation plans.
• Own the client experience, ensuring we deliver against our commitments while proactively addressing issues, risks and opportunities.
• Support strong commercial performance, working with Client Partners and delivery teams across forecasting, governance, account performance and growth.
• Identify and develop growth opportunities, using a consultative approach to translate policing challenges into opportunities and develop initial engagements into broader, longer-term relationships.
• Bring the best of DXC to the client, connecting capabilities across Consulting, Applications, Data, AI, Digital Engineering and Enterprise Platforms to help solve challenges, create value and support future transformation.

What We’re Looking For

You may already be working in Client Success, Account Management, Consulting, Business Development, Service Delivery or another client-facing technology role within the policing sector and be ready for greater exposure, accountability and commercial responsibility.

You’ll ideally bring:

• Proven experience working with government organisations and a strong understanding of the environment.
• Experience with in technology, IT services, consulting, digital transformation or professional services.
• A good understanding of the operational complexities, priorities and challenges facing policing clients.
• Strong client relationship and stakeholder-management skills.
• Confidence building credibility and developing relationships with senior policing stakeholders.
• Commercial awareness and an understanding, or desire to further develop your understanding, of account growth, forecasting and commercial performance.
• The confidence to identify opportunities and have commercially focused conversations with clients.
• Experience or exposure to areas such as Applications, Data, AI, Digital Engineering or Enterprise Platforms.
• Strong communication skills and the ability to bring different teams and capabilities together around a client need.
• Curiosity, initiative and the confidence to challenge…