Trade Waste​/Wheelie Bin Co-Ordinator

Trade Waste/Wheelie Bin Co-Ordinator
£30,000 - £35,000 Per Annum
Leicester, LE4

We are currently looking for a confident, customer-focused individual to join a waste management company based in Leicester, LE4.
The role is managing scheduled wheelie bin collections and ensure accurate information is logged on the required systems You will be responsible for delivering the highest level of customer service, whilst routing collection to ensure maximum productivity  of vehicles, while making sure everything is completed in a timely manner and with accurate invoicing.

Hours/Days of Work:  Monday to Friday 09:00am – 17:00pm
Salary:  £30,000 - £35,000 per Annum

Duties will include:

Completing and sending quotations for new work/new customers via bespoke system quote module
Liaising with Sales Dept on new work and quotes and following up with potential customers
Inputting and managing / amending new and existing contracts by e- sign contracts, and on bespoke software.
Maintaining and updating Customer Price Matrices
Updating and maintaining multiple trade rounds to ensure maximum efficiency of vehicles, rebooking work efficiently where required.
Reviewing and liaising with drivers as rounds are in progress and addressing issues efficiently and effectively
Reviewing and liaising with customers as rounds are in progress and addressing issues efficiently, effectively and in a courteous manner.
Daily completion of bin rounds for invoicing in a timely manner
Dealing with customer and invoice queries by phone an email, and other queries from customers in a timely, professional, and calm manner, also in conjunction with the Finance Team to ensure timely resolution of queries and issues.
Preparing and sending, and obtaining returned Annual Duty of Care documentation from Customers
Raising credit notes for approval by Finance following customer queries
Taking adhoc payments when required from customers
Adding and removing and managing Customers on the Customer Portal
Effectively managing sites on stop in conjunction with Finance, to reduce bad debt risk.
Liaising with third party suppliers for subcontracted work and booking on the system, and checking third party subcontracted costs to billed work.
Preparing and booking bin delivery schedules and collection schedules for new and lost customers
Sending reports to customers, regular and adhoc as required
Support team members in other areas of the business when required (eg skip hire bookings).
Requirements:

Confident & good customer service and communication skills, phone and e-mail and face to face, with commercial awareness on decision making

Experience of scheduling and diary keeping
Strong organisational skills
Ability to work in a fast paced environment, under pressure (the best laid plans can go wrong!), multitask and have attention to detail
Good geographical knowledge of Leicestershire and surrounding areas
PC literate:
Fleet management& Google Maps /Microsoft Office (Excel intermediate skills)/Email
Training will be provided on the bespoke system software (Weighsoft)
Benefits:

On-Site, secure parking
Company pension
20 days Annual Leave Plus Bank Holiday If you are interested in this role please apply now or alternatively call (phone number removed) for further information