German Speaking Customer Service Advisor

Job Title: German Speaking Customer Service Advisor

Location: Leicester

Salary: 27,500 per year + annual bonus

Benefits:

• 30% staff discount on all current clothing ranges
• Targeted annual bonus scheme
• 25 days holiday plus bank holidays
• Online benefits portal with retail and entertainment discounts
• Virtual GP service for you and your household
• Free onsite parking
• Friendly, multilingual team environment

Hours: Monday to Friday, shifts between 9:00am and 7:00pm (9:00am-5:00pm, 10:00am-6:00pm, 11:00am-7:00pm)

About the Company
Join an international retail brand recognised for its strong European presence and commitment to delivering exceptional customer experiences. You'll be part of a supportive multilingual team, helping customers across the UK, Europe, and the US while ensuring every interaction reflects the company's high service standards.

The Role
As a German Speaking Customer Service Advisor, you'll communicate with customers across phone, email, and chat channels to provide first-class support and maintain satisfaction. You'll play a key role in strengthening customer loyalty and enhancing the overall service experience.

What You'll Do

• Answer customer enquiries via phone, email, and chat, delivering a professional and memorable service
• Handle orders, delivery queries, and refund requests across multiple markets
• Resolve customer issues quickly and effectively while meeting service targets for quality and response time
• Maintain a strong knowledge of products and confidently guide customers through their next purchase
• Work collaboratively with colleagues to uphold consistent standards of customer excellence

What We're Looking For

• Previous customer service experience (retail, office, or contact centre)
• Fluent in written and spoken German and English
• Excellent communication and listening skills
• Friendly, lively, and professional manner
• Calm and adaptable when handling challenging situations
• Able to work well both independently and in a team
• Strong problem-solving skills and attention to detail