Customer Onboarding Specialist

Want a soul destroying call centre job?

Yeah, neither do we.

We’re not here to read scripts or tick boxes. We’re here to shake things up, to make energy better for our customers and the planet. That means real conversations, real problem-solving, and real impact. Your team? The best bunch of people you’ve ever worked with - curious, driven, and just as passionate about changing the industry as you are. No egos, no corporate nonsense - just a group of brilliant minds tackling challenges together.

It’s not always easy, but it’s worth it. We move fast. Things change. Just when you think you’ve nailed it...BOOM! Something new to learn! But if you love a challenge and thrive in a fast-paced environment, we’ll have your back every step of the way.

• Making energy easy. Cutting through the jargon and helping customers understand whether switching to Octopus Energy is right for them.
• Onboard customers by assisting them to select the best tariff to suit their needs. Plus providing knowledge on our low carbon technology - you’ll become an Octopus product guru!
• Solving problems like a pro. Whether it’s a billing query, a meter issue, or a complex energy conundrum – you’ll be on it, finding the best fix fast.
• End-to-end service. No endless transfers or passing the buck - you’ll handle queries from start to finish, including complaints, making sure customers get the right help the first time.
• Thinking on your feet. No scripts, no robotic responses - just real conversations where you listen, understand, and deliver solutions that make sense.
• Treat every customer with the care you’d give gran. We believe in warmth, kindness, and going the extra mile - because that’s what good service looks like.
• Making a difference. Whether it’s helping someone struggling with their energy bills or advising on greener energy choices, you’ll have a real impact.

• Previous experience of working in fast-paced customer service operations or telesales environment would be advantageous
• Clear communicator with a focus on listening and acute attention to detail
• Honest, focused, and committed to delivering the highest levels of customer service
• Adaptable personal style, able to receive constructive feedback on standards of performance - a willingness to always learn and grow
• To be a quick learner due to exposure to different departments

• Live for great customer service. You enjoy helping people and making their day just that little bit better.
• Ask questions and embrace change. Things move fast here - you’ll love learning new things and rolling with the punches.
• Have each other’s backs. No egos, no lone rangers - just a team of brilliant people supporting each other to do their best.
• Care about the planet. We’re fighting climate change, and we want people who share our passion for a greener future.
• Spot problems and fix them. If something’s not working, you’ll be the first to figure out a better way and make it happen.
• Tackle tough calls head-on. Some conversations will be challenging, and some days will be non-stop, but you’ll take it in stride, stay cool under pressure, and keep finding solutions.
• Look out for those who need it most. From customers struggling to pay their bills to those in vulnerable situations, you’ll bring empathy, patience, and the right support every time.

• Octopus Energy Group is a unique culture
  . An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won best company to work for in 2022, on Glassdoor we were voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people.
  
  We’ve also been placed in the top 10 companies for senior leadership
• Visit our UK perks hub - Octopus Employee Benefits

Sound like your kind of place? We want to hear from you.

The process:

First Stage Interview:
Your chance to chat with one of our team and get a feel for life at Octopus.

Discovery Day:
This is an…