Customer Services Advisor - Zero

Customer Services Advisor

Company:
shoezone – a retail and digital footwear retailer operating 270 stores and employing around 2,200 staff across the UK.

Location:

Leicester
, UK. Contract type:
Zero hour contract
. Salary: £23,923.96 (Full Time Equivalent).

Join our fast‑paced Customer Services team to handle day‑to‑day enquiries from customers via web, store, phone, email, live chat and social media, ensuring the best possible outcomes and closing queries efficiently.

• Resolving email and live chat enquiries
• Answering customer telephone calls
• Responding to customer queries on social media
• Liaising with couriers to resolve delivery enquiries

• Friendly, enthusiastic and committed to delivering exceptional customer service.
• Excellent verbal and written communication skills with a cheerful and confident manner.
• Positive, professional and calm telephone manner.
• GCSE Level 4/Grade C or above in Maths and English (ideal).
• Proficiency in Microsoft Office.
• Previous customer service and/or retail experience desirable.

• Profit Share Scheme
• Free on‑site parking at city centre Head Office
• Free on‑site gym
• 25% discount on all product range
• Opportunities for progression and development
• Workplace pension including life cover
• Access to Retail Trust services for emotional support, grants, legal and financial advice