Complaints Handler

Job Start Date : ASAP

5 days a week in office

23k – 24k

Based in Hinckley

Are you a dynamic individual with a knack for communication and a passion for problem-solving? We are looking for a motivated Complaints Handler to join our client’s head office in Hinckley.

You will be instrumental in maintaining cash collections and reducing overdue debt, ensuring the financial health of the organisation.

• A bright, confident, and positive individual who thrives in a fast-paced environment
• At least two years of experience in customer service or account collection
• Exceptional negotiation skills and a pragmatic approach to problem-solving

• Engage with clients about their overdue accounts
• Address payment and service queries, mainly over the phone
• Deliver “Super Service” in every interaction, maintaining detailed records
• Process debit / credit card payments efficiently
• Collaborate with the team to streamline client accounts and internal processes
• Handle account adjustments and provide comprehensive case histories when necessary

• Meet and exceed cash collection and outbound call targets
• Ensure timely and accurate completion of credit control tasks
• Maintain high levels of attendance and punctuality