Customer Service Advisor - Energy

Overview

Live for great customer service. You get a kick out of helping people and making their day that little bit better. Ask questions and embrace change. Things move fast here – you'll love learning new things and rolling with the punches.

• Making energy easy – cutting through the jargon and helping customers understand their bills, meters, and tariffs without the headache.
• Solving problems like a pro – ensuring billing queries, meter issues, or complex energy conundrums are addressed quickly.
• End‑to‑end service – handling queries from start to finish, including complaints, and making sure customers get the right help the first time.
• Thinking on your feet – having real conversations that listen, understand, and deliver solutions that make sense.
• Treat every customer with care and kindness – because that's what good service looks like.
• Making a difference – advising on greener energy choices and helping those struggling with their energy bills.

• Fully stocked kitchens – snacks for fuel and happiness.
• Weekly ‘Family Dinner’ catch‑ups.

Central Leicester

£24,600

Full Time

• First Stage Interview – speak with one of the team or record pre‑set responses.
• Prep Call – overview of next stage (Discovery Day).
• Discovery Day – meet colleagues, participate in role plays, group exercises, and one‑on‑one interviews.

Email: [email protected]