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Customer Service Advisor - Energy

Job in Leicester, Leicestershire, LE1, England, UK
Listing for: Octopus Energy Ltd
Full Time position
Listed on 2026-01-02
Job specializations:
  • Customer Service/HelpDesk
    Bilingual, Customer Service Rep
Salary/Wage Range or Industry Benchmark: 24600 GBP Yearly GBP 24600.00 YEAR
Job Description & How to Apply Below
Position: Customer Service Advisor - Energy )

Overview

Live for great customer service. You get a kick out of helping people and making their day that little bit better. Ask questions and embrace change. Things move fast here – you'll love learning new things and rolling with the punches.

Responsibilities
  • Making energy easy – cutting through the jargon and helping customers understand their bills, meters, and tariffs without the headache.
  • Solving problems like a pro – ensuring billing queries, meter issues, or complex energy conundrums are addressed quickly.
  • End‑to‑end service – handling queries from start to finish, including complaints, and making sure customers get the right help the first time.
  • Thinking on your feet – having real conversations that listen, understand, and deliver solutions that make sense.
  • Treat every customer with care and kindness – because that's what good service looks like.
  • Making a difference – advising on greener energy choices and helping those struggling with their energy bills.
Benefits
  • Fully stocked kitchens – snacks for fuel and happiness.
  • Weekly ‘Family Dinner’ catch‑ups.
Location

Central Leicester

Salary

£24,600

Hours

Full Time

Process
  • First Stage Interview – speak with one of the team or record pre‑set responses.
  • Prep Call – overview of next stage (Discovery Day).
  • Discovery Day – meet colleagues, participate in role plays, group exercises, and one‑on‑one interviews.
Contact

Email: [email protected]

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