Customer Support Advisor

Locations
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At IOSH we embrace hybrid working because we believe its the key to achieving work-life balance strategic success and fostering our collaborative culture. You'll be required to work from our head office in Wigston Leicester a minimum of 2 days per week. The remainder of your working hours will be undertaken from home.

Hours per week: 35 Hours (Flexible Options) (Available between 8am 6pm)

Interview Date: TBC

Vacancy type: Permanent

Relocation / Sponsorship: Not supported for this role

The Customer Service team at IOSH thrive on putting the customer at the heart of all that we do. Reporting to the Team Leader, the Customer Service Centre Advisor is the first point of contact to our customers via multiple channel types such as Email, Telephone, Digital and through the delivery of outbound campaigns supporting them with their prime needs whilst collaborating with our internal and external stakeholders.

Every day will bring new challenges, projects and opportunities to make a real impact. From handling customer enquiries and resolving issues to supporting exciting projects and providing first‑class administrative support, this role is diverse as it is rewarding.

We believe in investing in our employees' development with access to ongoing training and advancement opportunities empowering you to grow both personally and professionally. Collaborate with like‑minded individuals, share ideas and contribute to a positive supportive work environment where your efforts are valued and recognised.

We are looking for candidates with previous customer service experience within an office‑based customer contract centre environment dealing with customer queries proficiently over the phone, via email and webchat. You will also need to demonstrate personal resilience, work independently whilst handling telephone complaints, remain calm whilst working under pressure, possess excellent communication skills, the ability to prioritise a busy workload and demonstrate providing great customer experiences.

• Experience of working in a customer service environment
• Experience of working in a fast‑paced environment
• Experience of time management and organisation skills with the ability to multitask and prioritise effectively to meet deadlines
• Administration experience

We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. This role will require you to work between the office which is based in Leicestershire and home.

The Institution of Occupational Safety and Health (IOSH) is the world’s Chartered body for safety and health professionals. We advocate for occupational safety and health and support health and safety professionals worldwide to improve their OSH knowledge and expertise. Millions of people have their lives severely affected because of the work they do but by working together we will all achieve a safer and healthier world of work.

We employ approximately 200 dedicated individuals who are supported and enabled to bring their best selves to work to deliver exceptional outcomes. We’re proud to say that our employee engagement score has remained over 85% for three years running and we actively listen to colleagues feedback, value their contributions and take action where necessary. We are committed to continually improving as an employer and remaining an employer of choice.

We know that diversity of thought, culture, perspective and background are vital for our vision of a safer and healthier world of work. We believe in a completely personal environment where you’re treated like you want to be treated. We’re committed to working together to build a community where everyone feels they belong. No matter who you are you can be yourself at IOSH.

IOSH operates a performance‑related pay scheme where you can progress your pay based on your performance in the role, including participation in the IOSH employee bonus scheme. In addition to this you can expect a comprehensive benefits package:

• 25 days annual leave (plus bank holidays)
• Salary exchange…