Customer Service Representative

Customer Service Representative – Leicester

Join to apply for the Customer Service Representative – Leicester role at Volvo Trucks.

We are committed to driving progress and shaping the future of transport solutions. We are looking for a dedicated and customer‑focused Representative to join our dynamic team at our Leicester dealership.

Salary and Benefits

• Competitive salary up to £28,000 p.a. (depending on experience)
• 10% bonus, paid quarterly
• Generous company pension plan
• 25 days holiday, rising to 30 days with service + bank holidays
• Health care plan with dental insurance
• Enhanced paternity, maternity, foster leave
• Gym membership, travel, hotel, theme park days and more
• Ongoing Volvo training and career development opportunities
• Friendly and supportive work environment

What You Will Be Doing

• Manage reception area and act as main point of contact for customers
• Schedule service appointments / MOTs and follow up with customers
• Liaise and coordinate with workshop and customers on progress, ensuring timely authorisation for all work
• Prepare and provide invoices to customers at point of vehicle collection, resolve any queries
• Carry out site administration

Who We Are And What We Believe In

We are committed to shaping the future landscape of efficient, safe and sustainable transport solutions. Every day we work with some of the sharpest and most creative minds to leave our society in a better shape for the next generation. Our culture is built around care, inclusiveness and empowerment.

Requirements

• Ability to work in an organised manner within a fast moving environment
• Good customer‑service skills both face‑to‑face and via telephone
• Proactive in identifying customer needs and finding solutions
• Attention to detail
• Flexible and positive approach to changing circumstances / priorities
• Team‑oriented
• Good level of IT skills (Excel, Outlook)

Shift Pattern

Rotating weekly: 0600–1400 hrs, 10:00–1800 hrs, every 1 in 3 Saturdays 0700–1200 hrs.

Application Notes

We value your data privacy and therefore do not accept applications via mail.

Not applicable

Full‑time

Sales and Business Development