Credit Control Specialist

Title:

Credit Control Specialist

Location:

SW1P Salary: £18.79 per hour - PAYE Job Type: Temporary Contract Function:
Finance Work Type:
Hybrid role - onsite 3 days per week Role Profile:
We are seeking a detail-oriented and proactive Credit Control Specialist to join our team. This role will primarily focus on managing collections and reconciliation tasks within the Effies system, with a strong emphasis on manual reconciliations using Excel. The ideal candidate will have excellent communication skills, a keen eye for detail, and the ability to work efficiently in a fast-paced environment.

Key Responsibilities:

Effies System Management:
Utilise the Effies system to manage customer accounts, update payment statuses, and ensure accurate record-keeping of all interactions. Outbound Collections:
Conduct a minimum of 30 outbound collection calls daily and send follow-up emails to customers, ensuring adherence to agreed payment terms. Manual Reconciliations:
Perform daily reconciliation of bank accounts, logging all transactions accurately in Excel Customer Account Updates:
Maintain up-to-date customer balances and payment statuses, ensuring all records are accurate and reflect the latest transactions and conversations. Payment Processing:
Generate and send card payment links to customers, ensuring timely and secure payment processing. Mailbox Management:
Respond promptly and professionally to customer queries regarding invoices and payments via email, ensuring excellent customer service. Escalation Management:
Identify and escalate problematic accounts to the Effies Team for resolution through the appropriate channels. What do I need? ?

Experience of credit control and collections essential ? Proficiency in Excel, with experience in manual reconciliations and data management. ? Familiarity with awards management platforms or working in a collections role for an events company is highly desirable. ? Strong communication skills, both written and verbal, with the ability to handle customer interactions professionally and effectively. ? Must have experience in calling suppliers regarding collections, along with written communications Guidant, Carbon
60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.