Employee Relations Specialist

Overview

Every day Global Payments makes it possible for millions of people to move money between buyers and sellers using our payment solutions for credit, debit, prepaid, and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions, and more than 600 million cardholders grow with confidence and achieve amazing results.

The Employee Relations Specialist will guide and support managers on a range of ER issues, coaching them on how to handle cases confidently and compliantly.

• Coaching and upskilling managers on ER issues, supporting them through various situations including grievances, disciplinaries, conduct, absence management, and performance.
• Provide advice confidently based on a sound understanding of the organization’s HR policies, procedures, and best practice.
• Meet with team members/managers to document employee relations activities including absence, discipline, performance, absence management, and flexible working options.
• Identify ER trends and provide recommendations to address repeat issues.
• Ensure all employee documentation is accurate, validated, and meets legal requirements.
• Prepare documentation for employment tribunal as and when required.
• Answer employee ER questions on HR policies, practices, procedures, and programs.
• Support managers to understand learning and training needs of their employees and coach them to have honest conversations about strengths, limitations, development needs, and career aspirations.
• Work closely with HR colleagues across the business to monitor, review, and update HR policies in line with current legislation and best practice.
• Effectively maintain accurate employee information manually or in a Human Resources Information System.
• Prioritise and complete workload in accordance with specified timescales.

• Strong understanding of employment law and best practices.
• Listening, engaging, and advisory skills.
• Ability to communicate with a range of people at varying levels.
• Strong relationship‑building skills.
• Ability to work to strict deadlines and prioritise cases and workload.
• Proven track record as an experienced ER Specialist.

• Minimum CIPD Level 5 qualification.
• Minimum of 5 years experience as an HR Advisor or HR Generalist in a corporate arena.
• Experience working within an HR function.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information, or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact.

• Employment Type:
  
  Full‑Time
• Vacancy: 1