ECommerce Product Transformation Manager

eCommerce Product Transformation Manager

About the Role: We are seeking a dynamic Product Transformation Manager to spearhead the commercial transformation of our Item Publishing process. This role is pivotal in maximizing the return on investment (ROI) and adoption of our core NEOS platform.

Job Description: You will be responsible for commercially prioritising the NEOS roadmap, translating the complex requirements of our internal Product Teams and external Total Platform Clients into actionable plans. A key focus will be defining, monitoring, and reporting on the commercial benefits and ROI delivered by new feature rollouts, revolutionising our publishing reporting with commercial trading stats. A critical component of this role is to champion and drive the strategic expansion of AI and automation across the item publishing workflow.

This includes advancing our use of AI in attribution, product copy creation, 360 imagery and the automated creation of detailed shots. You will have direct line management responsibility for a specialist focused on this AI transformation. Finally, you will be accountable for large-scale user enablement, partnering with our L&D department to provide training and documentation for approximately 500 Product Team members and Total Platform Clients.

You will also act as the deputy for the Product Content and Transformation Business Manager.

Key Responsibilities:

• Commercial Strategy & Roadmap Ownership
• Stakeholder Management
• AI, Automation & Digital Transformation
• Team Leadership & People Management
• Training & Enablement

About you: To succeed in this role, you will be a strategic leader with a strong commercial and technical background. You are:

• An Experienced Leader: proven track record in team leadership and direct line management, performance management, goal setting, feedback and motivating a collaborative environment.
• A Commercial Strategist: excel at identifying and driving commercial optimisation opportunities, skilled in assessing sales performance and onsite metrics to produce high-impact analysis and reporting.
• An Expert Stakeholder Manager: strong verbal and written communication skills, ability to present findings and collaborate cross‑functionally with Product, eCommerce and development teams.
• A Technical & Process‑Oriented Innovator: deep understanding of e‑commerce platforms, URL taxonomy, and product attribute systems; passionate about data integrity, visual optimisation and implementing AI and automation to drive new ways of working.
• A Resilient Problem‑Solver: comfortable setting and upholding KPIs, managing incidents for live site issues and identifying areas for continuous improvement and efficiency.

• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Product Management and Marketing
• Industry: Retail

About Us: You know Next, but did you know we’re a FTSE‑100 retail company employing over 35,000 people across the UK and Ireland? We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 500 stores, plus Next Online, and it’s now possible to buy online from over 70 countries worldwide.

So we’ve gone global!

We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long‑term condition, feel free to get in touch with us by email  (please include  Workplace Adjustments  in the subject line), or call us on  and leave a voicemail.