First Line IT Helpdesk Support Technician

First Line IT Helpdesk Support Technician

Location:

c £28,000 / per annum, D.O.E

Express Recruitment are delighted to be working in partnership with an established and growing organisation in their search for a 1 st Line IT Helpdesk Support Technician to join their IT support team.

This role offers a salary of up to c £28,000 per annum depending on experience, alongside an excellent benefits package including hybrid working, a 10% non-contributory pension scheme, 33 days holiday including bank holidays (rising to 34 days after 5 years’ service), life assurance, and free onsite parking. You will also benefit from long-term career stability, exposure to a wide range of technologies, and ongoing learning and development opportunities within a supportive IT environment.

• Provide first-line IT support via phone, email, chat, and ticketing systems
• Diagnose and resolve basic hardware, software, and network issues
• Log, prioritise, and manage incidents and service requests in line with SLAs
• Set up and configure user devices including laptops, desktops, and peripherals
• Escalate complex technical issues to Level 2/3 support teams when required

• Strong customer service and communication skills
• Basic understanding of hardware, operating systems, and networking fundamentals
• Experience supporting Microsoft 365 and common business applications
• Well organised with strong attention to detail and troubleshooting ability
• Previous helpdesk or IT support experience (desirable)

This is a fantastic opportunity to join a rewarding employer where you will play a key role in supporting users while building a long-term career in IT support within a growing organisation.

Salary: Up to c £28,000 per annum (DOE)

Hours: Monday – Friday, Full Time

Job Type: Full Time, Permanent